Bosch Enhances Video Surveillance Product Support
Several improvements to Bosch Security Systems’ CCTV technical support organization in Lancaster, Penn., is resulting in greater productivity of support specialists and enhanced customer service, according to the company.
Among the changes, Bosch created a dedicated IP video surveillance team to assist customers with its rapidly growing portfolio of network video products and systems.
Technical support at the Lancaster site now consists of two CCTV teams, one dedicated to analog products and one focused on IP video systems, says Don Boling, manager, technical support, Bosch Security Systems.
“This structure is helping the company develop deeper expertise within each product groups’ technical support team,” Boling says.
In addition to the reorganization of associate teams, the technical support center has been restructured to foster greater collaboration and knowledge sharing. The center now features an open seating plan and centralized equipment racks used for associate training and for assisting customers with product installation and programming support, as well as with system design and product selection.
Support for Extreme CCTV products has also been integrated into the Lancaster center. Customer calls for Bosch Extreme CCTV, Bosch Derwent Illumination and Bosch REG License Plate Capture support are now handled in Lancaster. Assistance for advanced technical matters will continue to be provided by associates in Extreme CCTV’s location in Burnaby, Canada.
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.
A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!
Recommended For You
Cloud security can present a paradox: companies love the flexibility and versatility of cloud security management, but are unsure if the cloud itself is secure enough to house their vitally important systems.
From processing power to lens selection to proper positioning, here are 13 tips to help shed light on proper installation of cameras in low-light conditions.