Customer Service

Read: Blitzz, Guardian Protection Launch Virtual Appointments

Blitzz, Guardian Protection Launch Virtual Appointments

Blitzz and Guardian Protection state the newly announced Virtual Appointments customer service tool offers dealers increased efficiencies and it helps improve their customer service efforts.

Read: NAPCO Expands Technical Support Department

NAPCO Expands Technical Support Department

In addition to new updates to its technical support department operations and online tech support library, NAPCO will debut a customer self-service portal in 2023.

Read: Key Ingredients for a Supplier-Integrator Relationship

Key Ingredients for a Supplier-Integrator Relationship

Integrators dish on what they love about their vendors and how they act in their best interests as a true channel partner.

Read: Introducing the Inaugural Winners of SSI’s 2021 Supplier Stellar Service Awards

Introducing the Inaugural Winners of SSI’s 2021 Supplier Stellar Service Awards

In a trust-essential industry like security where positive word of mouth is vital, manufacturers, distributors and central stations must have their channel partners’ backs. According to their dealer/integrator customers, see which vendors best exemplify those virtues in SSI’s 2021 Supplier Stellar Service Awards.

Read: Eagle Eye Networks Launches ‘Premium Support Program’

Eagle Eye Networks Launches ‘Premium Support Program’

The Premium Support program includes benefits such as health monitoring of devices, 24/7/365 technical support and more.

Read: The Benefits of Utilizing SMS Texting and 2-Way Chat With Customers

The Benefits of Utilizing SMS Texting and 2-Way Chat With Customers

The transition to immediate communication has evolved beyond a luxury or novelty and into what most people consider a minimum requirement.

Read: Why Providing Convenience to Customers Is Key

Why Providing Convenience to Customers Is Key

A good many monitoring center customers have strong preferences on how they would like to interact with an associate.

Read: B Safe Security Underscores Service to Overachieve With Clientele

B Safe Security Underscores Service to Overachieve With Clientele

B Safe received SSI 2021 Installer of the Year runner-up recognition in part for its lasting attention to customer service.

Read: DIY Once Again Tops Pro Systems in 2020 J.D. Power Home Security Satisfaction Study

DIY Once Again Tops Pro Systems in 2020 J.D. Power Home Security Satisfaction Study

The home security satisfaction survey also revealed that COVID-19 has driven an increase in purchasing or upgrading home security systems.

Read: LOUD Security Strives to Make Customers Feel Like Family

LOUD Security Strives to Make Customers Feel Like Family

LOUD Security’s acute attention to customer care helped earn the company an SSI 2020 Installer of the Year runner-up honor.

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