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Lender’s Perspective: A Key Metric to Track for Recurring Revenue Businesses

The Customer Acquisition Cost (CAC) ratio takes into account all the key measures of average revenue per user (ARPU), gross/monitoring margin, customer acquisition costs, attrition, and if present valued,…


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What challenges and opportunities does TRG Associates President John Brady expect the security industry will experience in 2013? Keep reading to find out! Scott Goldfine · December 24, 2012

Richard Bielen, NFPA's PE Division Manager for Fire Protection Systems shares his thoughts on where the electronic security industry is headed in 2013. Scott Goldfine · December 23, 2012

The January edition of SECURITY SALES & INTEGRATION includes our annual industry forecast as a cornerstone of our special 2013 Industry Forecast Issue. For the piece, I interviewed 20 of the industry’s most knowledgeable market analysts, business experts, systems integrators, manufacturer representatives and trade association directors. Some of their perspectives can be found in the magazine article, with the balance of their assessments appearing in separate Under Surveillance blog posts. Scott Goldfine · December 19, 2012

The December issue of SECURITY SALES & INTEGRATION features the magazine's annual Top 30 Technology Innovations, in this case for 2012. I selected half of them but it was challenging to cut so many worthy products down to just 15. So I thought I would use this space to share three additional offerings that just missed the cut for my 2012 list. Here are those receiving honorable mention. Happy holidays! Bob Dolph · December 13, 2012

When learning about a 76-year-old widow slept with a hatchet under her pillow for protection after she had been robbed, a Power Home Technologies employee decided to pay it forward and installed a security alarm system for the woman free of charge. December 12, 2012

If a central station fails to contact an alarm subscriber during a power outage, is the dealer liable or the monitoring center? Ken Kirschenbaum · November 26, 2012

It behooves installing and monitoring companies to maintain competitive awareness, as well as possibly “borrow” concepts that may work for their own businesses. With that in mind, ADT is hitting the television airwaves with a new holiday-themed ad campaign focused squarely on raising awareness for its home automation offering, ADT Pulse. Rodney Bosch · November 20, 2012

How important is it to train customers to effectively handle an intrusion alarm system? An intrusion alarm incident at a Walgreens in Wauwatosa, Wis., offers a few reasons why alarm companies should regularly schedule follow-up meetings with clients to make sure they know what to do in the event of a break-in. Ashley Willis · November 20, 2012

What should you do if a customer has written a scathing review about your alarm company on the Internet? Ken Kirschenbaum · November 15, 2012

What should you do if a customer has written a scathing review about your alarm company on the Internet? Ken Kirschenbaum · November 15, 2012




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