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Customer Service and Building Relationships Pays Dividends in Business

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies.


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SSI Staff · July 31, 2007

French global electrical and building automation conglomerate Schneider Electric has announced the acquisition of California-based Pelco Inc., a privately held worldwide leader in the design, development and manufacturing of video security systems. Schneider Electric, which bases its U.S. operations out of Palatine, Ill., will pay $1.54 billion for Pelco, which serves 130 countries, employs 2,200 people worldwide and had sales of $506 million in 2006. July 31, 2007

If you had just one really great idea that you could share with the alarm industry, what would it be? ... By Ron Davis · July 31, 2007

Consolidation has come to security systems integration and it is having a profound impact on the industry ... By Scott Goldfine · July 31, 2007

Every security manufacturer and integrator is engaged in the industry’s transformation from compartmentalized thinking and planning for enterprise protection to the ... July 31, 2007

You would be hard-pressed to find anyone with more than a passing interest in the electronic security industry who is not familiar with the name Richard (Dick) Soloway ... By Scott Goldfine · July 31, 2007

The need for automatic fire detection in conjunction with manual activation is a matter of record ... July 31, 2007

In the beginning, there was Xerox. Xerox created the first practical graphical user interface (GUI) for ... July 31, 2007

Mounting consumer interest — and expectations — in the concept of a fully connected home continues to fuel new revenue potential for security systems integrators and installers ... July 31, 2007

After a series of deaths from carbon monoxide poisoning rocked the state, Florida Governor Charlie Crist signed the Carbon Monoxide Prevention Bill into law on ... July 30, 2007




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