Grow the business! Generate more sales! Reduce attrition! Deliver better customer service! Raise employee morale! And do it all more cheaply and efficiently. That’s the tall order most security company managers face in today’s economy-challenged landscape. Fortunately, the Operations & Opportunities Report offers clues and shortcuts toward success, including which technologies, services and markets to target.
By Scott Goldfine · July 31, 2012
The residential market is shaking off the recession to emerge with greater upside than ever. Consumers want new technologies and services associated with home controls and remote access, and security companies are positioned to deliver them. With the latest trends, sales tips, technology and more, SSI’s Rebirth of Residential Security Revenues special section tells how to cash in. First up: New market research.
July 01, 2012
Fuel costs, insurance expenses, driver training and other challenges are keeping some installing security company owners and vehicle fleet managers awake at night. SSI’s second Super Security Fleets study taps into hundreds of firms nationwide to assess key factors vital to effective operations.
By Scott Goldfine · June 17, 2012
Shoplifters and dishonest employees swindled more than $6 billion from 24 major retailers in 2011, according to a new survey by loss prevention consulting firm Jack L. Hayes Int’l.
June 04, 2012
A look at residential fire sprinkler and false fire alarm activity trends offer installing system contractors insights on the latest developments driving the marketplace. SSI’s annual report also provides legislative and code updates for carbon monoxide detection.
By Rodney Bosch · April 30, 2012
The security systems integration business is rattling as much as humming, with operators continuing to extricate themselves from economic quicksand. SSI’s eighth annual Systems Integrator Study highlights the fits and starts of recovering profitability, as well as numerous positive trends for companies to zero in on.
By Scott Goldfine · April 01, 2012
Slowly but surely installing North American security contractor companies are becoming more diverse. SSI’s fourth biannual Security Industry Demographic Census shows that changes along gender, race, ethnicity and other lines are transforming this historically homogenous business. The 2012 Census not only profiles and reveals the practices of a typical manager working in the industry today, but also operational facets of the businesses themselves.
By Scott Goldfine · March 04, 2012
Increasingly, electronics consumers expect much more than quality devices; they desire a quality experience. That trend is supported by consumer research conducted by IBM, which found that with the proliferation of connected devices and increased network accessibility, consumers are demanding high performance and enhanced, integrated device experiences.
January 31, 2012
Increased broadband penetration is serving to compel Internet service providers (ISPs) to modify their market strategy. Many ISPs are looking to value-added services to retain customers and serve as platforms for future revenue growth.
January 08, 2012
Each year, nonfire-related CO poisoning is responsible for about 15,000 emergency department visits and nearly 500 deaths, according to Centers for Disease Control and Prevention (CDC).
October 05, 2011