While word of mouth is just as powerful attracting new business as it always has been, these days those referrals are increasingly spreading through online and other connected channels of electronic-based media. The evolving methods in which installing and monitoring security services providers sell their wares and promote themselves is thoroughly examined in SSI’s 2013 Sales & Marketing Survey.
By Scott Goldfine · June 03, 2013
Thanks to advances in electronics and microcomputers, fire/life-safety devices and systems have become one of the world’s best lifesaving success stories. And that story continues to unfold as manufacturers, standards-making bodies, system designers and installing contractors push for superior solutions. SSI’s eighth annual Fire Market Report provides the latest research to further the pursuit.
By Scott Goldfine · April 30, 2013
SSI’s latest research indicates that although integrators may not have yet returned to the golden days of wine and roses, they have turned the corner on more recent days of whine and losses. The ninth annual Systems Integration Study shows encouraging trends in new business, access control and video surveillance that have providers feeling better about their lot.
By Scott Goldfine · April 02, 2013
The connected home continues to evolve from basic connected home networks to a feature-rich collection of consumer electronic (CE) devices, broadband-enabled services and multifunctional set-top boxes and residential gateways.
March 06, 2013
New research lays out challenges top managers from installing/monitoring firms face in leading their respective businesses. Exclusive survey results have been shared with SSI to coincide with this month’s ESA Leadership Summit in Orlando, Fla. Find out managements’ sweet — and sour — spots.
By Rodney Bosch · January 31, 2013
Getting closer to customers is a top priority for most any business. Today’s companies are increasingly building social media programs to do just that. But are customers as enthusiastic?
January 01, 2013
University, school and hospital protection professionals want technologies that will help them better manage visitors and reach them during emergencies.
October 10, 2012
Seven in 10 security directors/managers are looking to spend more money on security, with 72% of that group considering new or upgraded systems. However, SSI’s eighth Commercial End-User Study also shows increased sensitivity to equipment and integrator costs, and the belief that safety within organizations has slipped.
By Scott Goldfine · September 03, 2012
The National Systems Contractors Association (NSCA) Market Intelligence Briefing (MIB) Series focuses on internal and external factors surrounding the commercial electronic systems industry.
July 31, 2012
Grow the business! Generate more sales! Reduce attrition! Deliver better customer service! Raise employee morale! And do it all more cheaply and efficiently. That’s the tall order most security company managers face in today’s economy-challenged landscape. Fortunately, the Operations & Opportunities Report offers clues and shortcuts toward success, including which technologies, services and markets to target.
By Scott Goldfine · July 31, 2012