Getting closer to customers is a top priority for most any business. Today’s companies are increasingly building social media programs to do just that. But are customers as enthusiastic?
January 01, 2013
University, school and hospital protection professionals want technologies that will help them better manage visitors and reach them during emergencies.
October 10, 2012
Seven in 10 security directors/managers are looking to spend more money on security, with 72% of that group considering new or upgraded systems. However, SSI’s eighth Commercial End-User Study also shows increased sensitivity to equipment and integrator costs, and the belief that safety within organizations has slipped.
By Scott Goldfine · September 03, 2012
The National Systems Contractors Association (NSCA) Market Intelligence Briefing (MIB) Series focuses on internal and external factors surrounding the commercial electronic systems industry.
July 31, 2012
Grow the business! Generate more sales! Reduce attrition! Deliver better customer service! Raise employee morale! And do it all more cheaply and efficiently. That’s the tall order most security company managers face in today’s economy-challenged landscape. Fortunately, the Operations & Opportunities Report offers clues and shortcuts toward success, including which technologies, services and markets to target.
By Scott Goldfine · July 31, 2012
The residential market is shaking off the recession to emerge with greater upside than ever. Consumers want new technologies and services associated with home controls and remote access, and security companies are positioned to deliver them. With the latest trends, sales tips, technology and more, SSI’s Rebirth of Residential Security Revenues special section tells how to cash in. First up: New market research.
July 01, 2012
Fuel costs, insurance expenses, driver training and other challenges are keeping some installing security company owners and vehicle fleet managers awake at night. SSI’s second Super Security Fleets study taps into hundreds of firms nationwide to assess key factors vital to effective operations.
By Scott Goldfine · June 17, 2012
Shoplifters and dishonest employees swindled more than $6 billion from 24 major retailers in 2011, according to a new survey by loss prevention consulting firm Jack L. Hayes Int’l.
June 04, 2012
A look at residential fire sprinkler and false fire alarm activity trends offer installing system contractors insights on the latest developments driving the marketplace. SSI’s annual report also provides legislative and code updates for carbon monoxide detection.
By Rodney Bosch · April 30, 2012
The security systems integration business is rattling as much as humming, with operators continuing to extricate themselves from economic quicksand. SSI’s eighth annual Systems Integrator Study highlights the fits and starts of recovering profitability, as well as numerous positive trends for companies to zero in on.
By Scott Goldfine · April 01, 2012