Moving the broadband service value proposition beyond just “speeds and feeds” will be an essential element in boosting customer satisfaction and establishing value-added services that can create new revenue opportunities.
February 28, 2010
January 31, 2010
Security contractors are relying on the reach and cost effectiveness of online communications more than ever to win over new prospects and keep existing clientele engaged. SSI’s latest research also finds companies are compensating for economic shortfalls by allocating more of their operating budgets to sales and marketing.
By Scott Goldfine · December 31, 2009
SECURITY SALES & INTEGRATION queried installing security contractors to find out to what degree biometrics has become a part of their product and installation services portfolio. Slightly more than half of respondents report they sell or install biometric devices with finger readers the most predominant among several types.
December 31, 2009
SSI’s fifth annual Corporate End-User Study shows security directors/managers are preoccupied with budgetary constraints. Nearly nine in 10 say the recession is impacting security-related decisions, with cutbacks and delays rampant. Still, 71 percent plan to increase security measures, with electronic solutions high on the list.
By Scott Goldfine · August 31, 2009
Looking for ways to protect or grow your bottom line? How about which technologies, services and markets you should pursue? Then look no further. SSI’s 2009 Operations & Opportunities Report is overflowing with the ideas and solutions you need to succeed.
By Scott Goldfine · July 31, 2009
Amid today’s business hardships, most security integrators (68 percent) kept their revenues stable or in many cases grew them by more than 5 percent in 2008. SSI’s Systems Integrator Study shows how the thirst for networked surveillance has yet to be quenched and reveals the real effects of the recession.
By Scott Goldfine · March 31, 2009
The reeling economy has dictated an environment of frugality for most U.S.-based businesses. So it should come as little surprise that installing security contractors are exercising austerity in their sales and marketing spending. The good news ...
By Scott Goldfine · October 31, 2008
Nine people died each day in structural fires in the United States in 2007 — 3,430 people in that year. And while there was a 5.2 percent decrease of reported fires during 2007, property damage climbed significantly by 29.5 percent from 2006. However, the industry’s recent efforts to legislate better fire protection — taking advantage of improved technologies — have spurred changes in fire code that will help reduce the loss of lives and property.
October 31, 2008
In an era when superior manufacturing processes and commoditization have leveled the product playing field and economics have caused buyers to be more cost-conscious than ever, service has become the prevalent differentiator. Doing business as a premium service provider entails a top-down company culture predicated on a commitment to always place the customer first.
By Scott Goldfine · August 31, 2008