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Customer Service and Building Relationships Pays Dividends in Business

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies.



A Tennessee couple's glass break detector on their home alarm system did not activate when their windows were smashed in a home robbery. This could answer why. Jeff Zwirn · July 19, 2016

A research report published by Parks Associates found that by 2020, more than 50% of U.S. broadband households will have a smart home controller. Also, 24% will have an IP camera and 26% will have a home security system. SSI Staff · July 19, 2016

The TSA said last week that 55-60 automated screening lanes will be installed by the end of the year at some of the nation's largest airports to help improve the flow of traffic through airport security checkpoints. Stephen Sellner · July 19, 2016

Implementing a new alarm ordinance was delayed after concerns were raised about multiple aspects of the program, including confusion over penalty charges. SSI Staff · July 19, 2016

Leading market drivers include national public safety initiatives like FirstNet and NG911 in the United States. SSI Staff · July 19, 2016

Idesco earned the 2016 SSI Integrated Installation of the Year (single site solution) award for its 18-month security system installation of a 34-story residential hall at Pace University in New York. Scott Goldfine · July 18, 2016

BlueWave leveraged Arteco’s Open Connector, an integration platform that facilitates the interoperability between systems and devices. SSI Staff · July 18, 2016

An ADT security systems operator who played a role in saving a customer's dog flew to Anaheim to meet the pet owner. Stephen Sellner · July 18, 2016

Cleveland has received $49.9 million from the federal government for Republican National Convention security. Currently there is no credible threat against the GOP convention, Cleveland Mayor Frank Johnson says. Stephen Sellner · July 18, 2016

A Pennsylvania security company is seeking $1.3 million in attorney fees after it was found that the Philadelphia School District racially discriminated against the company when awarding a video surveillance contract to a minority-owned company in 2010. Stephen Sellner · July 18, 2016




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