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Customer Service and Building Relationships Pays Dividends in Business

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies.



The parents of a young boy who was run over by Knightscope’s 300-pound K5 robot want to get the word out to help prevent other kids from getting injured. Rodney Bosch · July 15, 2016

In order to cut down on its emergency response time, the University of North Carolina-Chapel Hill has implemented a single-button approach that sounds a siren with verbal commands and sends out other emergency notifications. Stephen Sellner · July 14, 2016

Home security remains one of the key drivers for smart home adoption, according to a recent research report. The study also found that energy savings are a critical point of emphasis, too. SSI Staff · July 14, 2016

It's not hard to figure out why customers love Bates Security. Learn how the Lexington, Ky.-based company earned the honor of the 2016 SSI Installer of the Year (Small to Midsize Company). Scott Goldfine · July 14, 2016

The Nest Cam Outdoor is a waterproof, rugged version of the Nest Cam that will be available in the fall. Stephen Sellner · July 14, 2016

Aiphone announces the release of the IX-PA IP addressable paging adaptor for their IX Series, a network-based communications and security system. SSI Staff · July 13, 2016

Watch as Louroe Electronics hosted a live demonstration of its gunshot detection technology. Stephen Sellner · July 13, 2016

Find out how trends and technology are allowing security dealers to generate these new revenue streams as well as more effectively manage their businesses. July 13, 2016

SSI has put together a list of some of the latest product releases. Companies featured in the list include DMP, BCDVideo, Axis Communications, March Networks and Tyco Security Products. SSI Staff · July 13, 2016

After a shooting at UCLA back in June, the university is considering adding remote controlled door locks for classrooms. However, one security expert believes that isn't the best measure to implement. Stephen Sellner · July 13, 2016




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