A common thread among installing security companies is the focus placed on attrition. In this Q&A, Alarm Capital Alliance President and CEO Amy Kothari discusses the role attrition plays in determining a security company’s fiscal well-being and more.
Rodney Bosch · September 24, 2014
Beating back attrition by being proactive before the customer cancels.
By Ken Kirschenbaum · January 09, 2014
Acceptable attrition rates for security and other recurring services hover around 7%, but one integrator keeps his under 1%. Learn how to measure attrition and keep clients longer.
December 02, 2013
To avoid attrition, it is imperative for electronic security contractors to develop a plan to address the problem before it occurs, not after.
Ken Kirschenbaum · October 30, 2013
Barnes Associates' Mike Barnes expounds on the relationship between Beacon credit scores and attrition.
By Ken Kirschenbaum · September 01, 2013
TRG Associates has just released the 2012 results from its Attrition Measurement Study, which it produces each year in association with the Central Station Alarm Association (CSAA).
Rodney Bosch · July 16, 2013
TRG Associates President John Brady discusses the latest attrition results and related topics of TRG and Central Station Alarm Association's (CSAA) Attrition Measurement Study.
By Rodney Bosch · July 01, 2013
Making sense of why dealers often miscalculate attrition.
By Ron Davis · March 31, 2013
Why creating subscriber touch points builds lasting relationships.
By Peter Giacalone · January 01, 2013
In this blog, Jesse Kirschenbaum, law clerk for Kirschenbaum & Kirschenbaum, offers electronic security companies advice on how to keep clients.
June 28, 2012