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What Do Customers Want From Your Security Company?

Being able to solve problems, paying attention to detail, and taking time to understand unique business needs, are just a few things end users want from their security providers.


Latest in Between Us Pros

SSI Editor-in-Chief Scott Goldfine discusses the benefits of standing out from the pack. By Scott Goldfine · October 31, 2010

Like a moth drawn to a flame you may be feeling a stronger attraction than usual to SECURITY SALES & INTEGRATION, which is by design — redesign that is. September 28, 2010

If there is a positive to come out of the recession it is how it has effectively acted as a wake-up call for companies to place a greater emphasis and urgency on responsive customer service. By Scott Goldfine · August 31, 2010

Since its launch three years ago, I have always enjoyed the Electronic Security Expo (ESX) for its education sessions and great networking opportunities. By Scott Goldfine · August 05, 2010

"If HDcctv technology gets into production at a reasonable cost, you can bet the response from dealers holding out against the issues of IP-based cameras and those who have stepped in and been burned will be immense,” writes Ed Fitchett, president of Toronto’s Fitch Surveillance Systems. By Scott Goldfine · June 30, 2010

One of the first casualties when a business faces financial challenges is often its marketing budget. By Scott Goldfine · May 31, 2010

Does fire/life-safety work scare you a bit? It’s OK, you’re not alone. By Scott Goldfine · April 30, 2010

Last month, I was invited to speak at the 5th annual ASSA ABLOY ISC West Breakfast for systems integrators and security consultants. By Scott Goldfine · March 31, 2010

By Scott Goldfine · February 28, 2010

ADT is taking over the residential security, alarm and monitoring industry! Already a commanding No.1 in market share, Tyco’s acquisition of No. 2 Broadview Security (formerly Brink’s Home Security) will allow ADT to totally eclipse everyone! By Scott Goldfine · January 31, 2010




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