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Customer Service and Building Relationships Pays Dividends in Business

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies.


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Cisco has enhanced its security portfolio after announcing it will acquire cloud security company CloudLock for $293 million. SSI Staff · June 28, 2016

Intel is reportedly considering selling its security business so it can focus on delivering chips for cloud computing and connected devices. Intel Security is largely made up of its acquisition of McAfee back in 2011. Stephen Sellner · June 27, 2016

Have salespeople been following the wrong analogy this whole time? Is it really broken into hunters and farmers? By Dave Fellman · June 24, 2016

Every security company is constantly looking for ways to acquire new customers. These 5 questions can lay out the map to help find these new clients. Paul Boucherle · June 23, 2016

Alarm Systems, an authorized Honeywell security dealer, has acquired Milwaukee-based Associated Technical Services, a provider of custom access control and video surveillance systems. Stephen Sellner · June 22, 2016

Bidders often complain that consultants only consider price when evaluating security system bids. That's only the case if price is all that is given to them. Submitting a big that incorporates the correct products and security technologies to get the job done is crucial. Bob Grossman · June 21, 2016

Medium reports that Comcast and Alarm.com are in talks to discuss Icontrol, a provider of back-end software behind various home security offerings. Stephen Sellner · June 16, 2016

Security technology and product offerings are expanding faster than ever. Security distributors offer their insight to dealers and integrators on how to properly navigate to keep up with the latest trends. Scott Goldfine · June 15, 2016

Social media isn't just for the kids anymore. COP Security of Alexander, Ark., is finding that its social media campaigns are reaching people 70 and older. The company won the SAMMY for the Best Social Media Campaign. SSI Staff · June 13, 2016

Axis Communications turned some heads in the security space with two acquisitions (2N, Cognimatics) in the same week. SSI spoke with vice president, Americas Fredrik Nilsson on what went into each acquisition and how each factors into Axis' new direction. Stephen Sellner · June 13, 2016




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