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Security Central CEO Says Firm ‘Not Responsible For Any Delay’ in Deadly Elder Facility Fire

Brett Springall states the monitoring firm completed its dispatch request to authorities 34 seconds after receiving alarm signal from retirement complex.


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My objective in presenting this column each month is to bring to light new and traditional service-related recurring revenue opportunities. After reading the headline of this month's installment, some of you might be asking, "What does that have   to do with it?" By Peter Giacalone · May 31, 2009

PERS is a term that is gathering familiarity in the electronic security industry vernacular. Known as personal emergency response systems, these monitored devices are designed to summon help in the event of various urgent situations such as when an elderly person falls. May 31, 2009

How serious is Atronic Alarms about eliminating false alarms and police dispatches? Serious enough to augment its customer service operations with a Quality Assurance Department (QAD) whose primary mission is reducing the possibility any Atronic-installed system generates a false alarm. By Scott Goldfine · April 30, 2009

While some home and business owners may view security monitoring as a discretionary expense during hard economic times, life safety remains a key selling point that is helping dealers and integrators fight attrition rates. April 30, 2009

Despite the successful use of two-way audio verification through the years, questions are sometimes raised whether the technology offers enough benefits for it to maintain traction as ... By Peter Giacalone · March 31, 2009

Welcome to the inaugural installment of “Monitoring Matters,” a column dedicated to the business of and issues related to central stations. Let’s kick things off by taking an up close look at ... By Peter Giacalone · February 28, 2009

The brutal winter storms in late January that caused death and chaos from the Southern Plains to the Northeast also left scores of residents and businesses without ... February 28, 2009

Keith Jentoft, president of RSI Video Technologies, a provider of remote monitoring solutions, assumes the “Hot Seat” this month to discuss issues arising from alarm verification. February 28, 2009

The Seattle Police Department is one of the first major police departments in the United States ... December 31, 2008

In the time since Hurricane Ike blew onto Texas’ Galveston Island on Sept. 23 engulfing the ... By Rodney Bosch · October 31, 2008




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