For the second consecutive year, Monitronics earned the Bronze Stevie Award for Contact Center of the Year. The firm also took home an accolade in the Front-Line Customer Service Team of the Year category.
SSI Staff · February 26, 2014
Nine leading wholesale monitoring providers are spotlighted with details about their specialties, unique qualities and service offerings. Top executives describe the business advantages their third-party central stations bring to their security dealer customers.
By Scott Goldfine · October 23, 2013
Micro Key Solutions has hired Stephen Kovacsiss as central station business development representative.
October 06, 2013
The Partnership for Priority Video Alarm Response (PPVAR) has formed a new committee to develop video verification best practices between central stations and public safety answering points (PSAPs).
September 26, 2013
Monitor America has received Central Station Alarm Association (CSAA) Five Diamond certification for its 25,000-square-foot, full service central station here.
August 28, 2013
In an effort to provide hot-redundancy to its dealers, Security Partners has acquired its second central station — San Antonio-based Response Center USA — for an undisclosed amount.
August 21, 2013
A trifecta of recurring revenue opportunities.
By Kevin Lehan · July 31, 2013
Monitor America has earned a UL listing as a central station monitoring facility for its 25,000-square-foot, full-service central station here.
July 30, 2013
The Protection Bureau has hired Wanda Valenteen to serve as central station manager, a position she formerly held from 2006 to 2011.
July 14, 2013
Dynamark Security Centers, an independent dealer program, has expanded its footprint in the Midwest following its acquisition of Security Service Center (SSC), a central station based here. Terms of the deal were not released.
June 26, 2013