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Securadyne’s Carey Boethel Shares Challenges With Managing $70M Business

How does a company that grew from zero to $70 million in less than three years overcome obstacles? Securadyne Systems CEO Carey Boethel shares his experiences and offers customer service and employee recruitment…


Latest in Customer Service

How does a company that grew from zero to $70 million in less than three years overcome obstacles? Securadyne Systems CEO Carey Boethel shares his experiences and offers customer service and employee recruitment tips. Scott Goldfine · April 18, 2014

What might the contrast in sales performance at Volkswagen and Ferrari have to do with the business of electronic security? Recent sales activity for each of these automakers can shed some analogous light on the risks associated with pursuing aggressive sales goals vs. hyper attention on providing a quality customer experience. Rodney Bosch · February 28, 2014

For the second consecutive year, Monitronics earned the Bronze Stevie Award for Contact Center of the Year. The firm also took home an accolade in the Front-Line Customer Service Team of the Year category. SSI Staff · February 26, 2014

Beating back attrition by being proactive before the customer cancels. By Ken Kirschenbaum · January 09, 2014

Ken Kirschenbaum shares the best way for alarm dealers to terminate difficult subscribers. Ken Kirschenbaum · November 13, 2013

To avoid attrition, it is imperative for electronic security contractors to develop a plan to address the problem before it occurs, not after. Ken Kirschenbaum · October 30, 2013

Insights to what makes a security integrator a hero in the eyes of end users. By Scott Goldfine · September 30, 2013

An end user shares what he expects from integrators. September 30, 2013

To support its new plan to provide better customer service to its clients, 50 State Security Service, an electronic security contractor here, has appointed a four-member quality assurance board. August 14, 2013

How does Bates Security address customer service issues? Bates Security's Jeremy Bates, Olivia Duvall and Bryan Bates answers the question in this exclusive interview. Scott Goldfine · July 14, 2013




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