Aiming to achieve 100% customer satisfaction?
June 16, 2015
The family-owned installing security contractor received high marks for customer service excellence in a business survey.
SSI Staff · May 22, 2015
To be a successful security systems integrator, it is imperative to get to know prospective and current customers to meet their needs, build loyalty and forge long-term relationships. Here are a few steps to help security companies build stronger relationships with their clients.
Scott Goldfine · February 02, 2015
Being able to solve problems, paying attention to detail, and taking time to understand unique business needs, are just a few things end users want from their security providers.
Scott Goldfine · September 25, 2014
A Missouri woman claims that each time her home security system went off, ADT failed to contact her.
SSI Staff · July 10, 2014
Protection 1 Chief Marketing & Customer Experience Officer Jamie Haenggi lends much more detail to how the company achieves such outstanding results.
Scott Goldfine · July 03, 2014
How does a company that grew from zero to $70 million in less than three years overcome obstacles? Securadyne Systems CEO Carey Boethel shares his experiences and offers customer service and employee recruitment tips.
Scott Goldfine · April 18, 2014
What might the contrast in sales performance at Volkswagen and Ferrari have to do with the business of electronic security? Recent sales activity for each of these automakers can shed some analogous light on the risks associated with pursuing aggressive sales goals vs. hyper attention on providing a quality customer experience.
Rodney Bosch · February 28, 2014
For the second consecutive year, Monitronics earned the Bronze Stevie Award for Contact Center of the Year. The firm also took home an accolade in the Front-Line Customer Service Team of the Year category.
SSI Staff · February 26, 2014
Beating back attrition by being proactive before the customer cancels.
By Ken Kirschenbaum · January 09, 2014