A Missouri woman claims that each time her home security system went off, ADT failed to contact her.
SSI Staff · July 10, 2014
Protection 1 Chief Marketing & Customer Experience Officer Jamie Haenggi lends much more detail to how the company achieves such outstanding results.
Scott Goldfine · July 03, 2014
How does a company that grew from zero to $70 million in less than three years overcome obstacles? Securadyne Systems CEO Carey Boethel shares his experiences and offers customer service and employee recruitment tips.
Scott Goldfine · April 18, 2014
What might the contrast in sales performance at Volkswagen and Ferrari have to do with the business of electronic security? Recent sales activity for each of these automakers can shed some analogous light on the risks associated with pursuing aggressive sales goals vs. hyper attention on providing a quality customer experience.
Rodney Bosch · February 28, 2014
For the second consecutive year, Monitronics earned the Bronze Stevie Award for Contact Center of the Year. The firm also took home an accolade in the Front-Line Customer Service Team of the Year category.
SSI Staff · February 26, 2014
Beating back attrition by being proactive before the customer cancels.
By Ken Kirschenbaum · January 09, 2014
Ken Kirschenbaum shares the best way for alarm dealers to terminate difficult subscribers.
Ken Kirschenbaum · November 13, 2013
To avoid attrition, it is imperative for electronic security contractors to develop a plan to address the problem before it occurs, not after.
Ken Kirschenbaum · October 30, 2013
Insights to what makes a security integrator a hero in the eyes of end users.
By Scott Goldfine · September 30, 2013
An end user shares what he expects from integrators.
September 30, 2013