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ADT Customer Claims Security Alarm Failed 4 Times

A Missouri woman claims that each time her home security system went off, ADT failed to contact her.


Latest in Customer Service

Being able to solve problems, paying attention to detail, and taking time to understand unique business needs, are just a few things end users want from their security providers. Scott Goldfine · September 25, 2014

A Missouri woman claims that each time her home security system went off, ADT failed to contact her. SSI Staff · July 10, 2014

Protection 1 Chief Marketing & Customer Experience Officer Jamie Haenggi lends much more detail to how the company achieves such outstanding results. Scott Goldfine · July 03, 2014

How does a company that grew from zero to $70 million in less than three years overcome obstacles? Securadyne Systems CEO Carey Boethel shares his experiences and offers customer service and employee recruitment tips. Scott Goldfine · April 18, 2014

What might the contrast in sales performance at Volkswagen and Ferrari have to do with the business of electronic security? Recent sales activity for each of these automakers can shed some analogous light on the risks associated with pursuing aggressive sales goals vs. hyper attention on providing a quality customer experience. Rodney Bosch · February 28, 2014

For the second consecutive year, Monitronics earned the Bronze Stevie Award for Contact Center of the Year. The firm also took home an accolade in the Front-Line Customer Service Team of the Year category. SSI Staff · February 26, 2014

Beating back attrition by being proactive before the customer cancels. By Ken Kirschenbaum · January 09, 2014

Ken Kirschenbaum shares the best way for alarm dealers to terminate difficult subscribers. Ken Kirschenbaum · November 13, 2013

To avoid attrition, it is imperative for electronic security contractors to develop a plan to address the problem before it occurs, not after. Ken Kirschenbaum · October 30, 2013

Insights to what makes a security integrator a hero in the eyes of end users. By Scott Goldfine · September 30, 2013


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