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Customer Service and Building Relationships Pays Dividends in Business

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies.


Latest in Customer Service

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies. Ron Davis · July 22, 2016

It's not hard to figure out why customers love Bates Security. Learn how the Lexington, Ky.-based company earned the honor of the 2016 SSI Installer of the Year (Small to Midsize Company). Scott Goldfine · July 14, 2016

Vector Security was named the 2016 Security Sales & Integration Installer of the Year (Large Company). Find out what has helped grow the company into a quarter-billion-dollar business. Scott Goldfine · July 13, 2016

Find out why Sonitrol of Evansville took home the SAMMY for the Best Promotional Giveaway Item for 2016. SSI Staff · June 08, 2016

Briscoe Protective Systems' company leadership explains how and why the firm has moved up in class to become a heavyweight provider of commercial security and fire solutions, as well as a champion of community causes. Scott Goldfine · May 02, 2016

In Ohio State football's loss to Michigan State this year, coaching and leadership failed the Buckeyes. Security companies can learn a lot from the mistakes of the football coaching staff's mistakes and would be smart to avoid making similar ones when running their businesses. Paul Boucherle · February 12, 2016

They might be the youngest person at the next security industry function, but they're bringing fresh and new ideas to the industry that are challenging the old-school methodology. They're positioning companies for future success in an industry that's rapidly evolving. Scott Goldfine · February 01, 2016

Milestone Systems Senior Support Manager Gary St. Arnauld discusses what it takes to provide superior technical support to security dealer and integrator channel partners, plus insights into the company’s tech support structure. SSI Staff · January 13, 2016

Alarm dealers regularly encounter the ethical dilemma of upselling home security systems. Where is the line drawn between fair and foul? By Al Colombo · December 07, 2015

Referrals are golden for business owners. For security companies and their installers, ensuring customers have a positive experience with the company and providing referral incentives can open up another avenue of clientele. Mark Matlock · December 02, 2015




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