SSI logo

Customer Service

Top Story

ADT Customer Claims Security Alarm Failed 4 Times

A Missouri woman claims that each time her home security system went off, ADT failed to contact her.


Latest in Customer Service

An end user shares what he expects from integrators. September 30, 2013

To support its new plan to provide better customer service to its clients, 50 State Security Service, an electronic security contractor here, has appointed a four-member quality assurance board. August 14, 2013

How does Bates Security address customer service issues? Bates Security's Jeremy Bates, Olivia Duvall and Bryan Bates answers the question in this exclusive interview. Scott Goldfine · July 14, 2013

SSI’s annual Best of the Best issue (July 2013) includes profiles of seven of the industry best-run installing security contracting companies. My interviews with executives and managers from runner-up Vivint covered much ground not included in print. Following is the first of a few bonus excerpts, with Vivint's Steve Dixon here addressing customer service issues. Be on the lookout for more online extras from Vivint, as well as other Installer of the Year and Integrated Installation of the Year w Scott Goldfine · July 07, 2013

SSI’s annual Best of the Best issue (July 2013) includes profiles of seven of the industry best-run installing security contracting companies. My interviews with executives and managers from runner-up Protection 1 covered much ground not included in print. Following is the second of a few bonus excerpts, with P1's Jamie Haenggi here addressing business and sales & marketing stategies. Be on the lookout for more online extras from P1, as well as other Installer of the Year and Integrated Installa Scott Goldfine · July 02, 2013

The skill and will to communicate more effectively separates the great systems integrators from those that are merely good. Learn problem warning signs and corrective measures. By Paul Boucherle · July 01, 2013

Take SSI’s July Web poll! What makes an end user a loser in your book? June 30, 2013

How does Protection 1 handle customer service issues? P1 Chief Marketing & Customer Experience Officer Jamie Haenggi addresses the question in this exclusive interview. Scott Goldfine · June 26, 2013

A lesson in the true meaning of customer care. By Scott Goldfine · June 03, 2013

When it comes to building trust with your customers, seeing is believing. By Ron Davis · March 05, 2013


PSA Cybersecurity Congress
Latest Download
How to transition your business to an as-a-service model, and why it's beneficial…
Sammy Awards
Trending


SPONSORED LINKS


Don't miss out! Subscribe to Security Sales & Integration magazine today. - Security Sales & Integration

EDITOR'S CHOICE