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Customer Service and Building Relationships Pays Dividends in Business

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies.

Latest in Customer Service

They might be the youngest person at the next security industry function, but they're bringing fresh and new ideas to the industry that are challenging the old-school methodology. They're positioning companies for future success in an industry that's rapidly evolving. Scott Goldfine · February 01, 2016

Milestone Systems Senior Support Manager Gary St. Arnauld discusses what it takes to provide superior technical support to security dealer and integrator channel partners, plus insights into the company’s tech support structure. SSI Staff · January 13, 2016

Alarm dealers regularly encounter the ethical dilemma of upselling home security systems. Where is the line drawn between fair and foul? By Al Colombo · December 07, 2015

Referrals are golden for business owners. For security companies and their installers, ensuring customers have a positive experience with the company and providing referral incentives can open up another avenue of clientele. Mark Matlock · December 02, 2015

SSI spoke with Nortek Security & Control executives to discuss how the company is rising as a major player in the security and connected home control market. Scott Goldfine · November 02, 2015

As families hit the streets to go trick-or-treating, AAA Hoosier Motor Club offers advice to ward off misadventures. SSI Staff · October 21, 2015

Security Sales & Integration Senior Editor Rodney Bosch sat down with four executives of monitor-providing companies to discuss the challenges and opportunities for growth in the ever-evolving alarm industry. Rodney Bosch · October 12, 2015

Attribution Busters called around to 25 security companies to evaluate how their front-line employees treated customers and represented the company they work for. The results were less than stellar. By Bob Harris · October 09, 2015

The lawsuit, filed by General Security Inc., claims faulty salesmen from Elite Home Security and NorthStar Alarm Services duped General customers into switching their services while pretending to be alarm systems technicians. SSI Staff · October 08, 2015

ADT customers John and Janet Gary thought nothing of the ADT salesman performing a service on their home security system. That was until they found out the salesman was with Protection 1. Stephen Sellner · September 17, 2015

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