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Best-in-class Service: 4 Proven Steps for Tech Providers

Aiming to achieve 100% customer satisfaction?


Latest in Customer Service

ADT customers John and Janet Gary thought nothing of the ADT salesman performing a service on their home security system. That was until they found out the salesman was with Protection 1. Stephen Sellner · September 17, 2015

Aiming to achieve 100% customer satisfaction? September 15, 2015

Aiming to achieve 100% customer satisfaction? June 16, 2015

The family-owned installing security contractor received high marks for customer service excellence in a business survey. SSI Staff · May 22, 2015

To be a successful security systems integrator, it is imperative to get to know prospective and current customers to meet their needs, build loyalty and forge long-term relationships. Here are a few steps to help security companies build stronger relationships with their clients. Scott Goldfine · February 02, 2015

An in-depth analysis of GPS fleet management usage by business owners and fleet operations professionals. January 01, 2015

Being able to solve problems, paying attention to detail, and taking time to understand unique business needs, are just a few things end users want from their security providers. Scott Goldfine · September 25, 2014

A Missouri woman claims that each time her home security system went off, ADT failed to contact her. SSI Staff · July 10, 2014

Protection 1 Chief Marketing & Customer Experience Officer Jamie Haenggi lends much more detail to how the company achieves such outstanding results. Scott Goldfine · July 03, 2014

How does a company that grew from zero to $70 million in less than three years overcome obstacles? Securadyne Systems CEO Carey Boethel shares his experiences and offers customer service and employee recruitment tips. Scott Goldfine · April 18, 2014


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