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Customer Service and Building Relationships Pays Dividends in Business

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies.

Latest in Customer Service

Aiming to achieve 100% customer satisfaction? September 15, 2015

Aiming to achieve 100% customer satisfaction? June 16, 2015

The family-owned installing security contractor received high marks for customer service excellence in a business survey. SSI Staff · May 22, 2015

To be a successful security systems integrator, it is imperative to get to know prospective and current customers to meet their needs, build loyalty and forge long-term relationships. Here are a few steps to help security companies build stronger relationships with their clients. Scott Goldfine · February 02, 2015

An in-depth analysis of GPS fleet management usage by business owners and fleet operations professionals. January 01, 2015

Being able to solve problems, paying attention to detail, and taking time to understand unique business needs, are just a few things end users want from their security providers. Scott Goldfine · September 25, 2014

A Missouri woman claims that each time her home security system went off, ADT failed to contact her. SSI Staff · July 10, 2014

Protection 1 Chief Marketing & Customer Experience Officer Jamie Haenggi lends much more detail to how the company achieves such outstanding results. Scott Goldfine · July 03, 2014

How does a company that grew from zero to $70 million in less than three years overcome obstacles? Securadyne Systems CEO Carey Boethel shares his experiences and offers customer service and employee recruitment tips. Scott Goldfine · April 18, 2014

What might the contrast in sales performance at Volkswagen and Ferrari have to do with the business of electronic security? Recent sales activity for each of these automakers can shed some analogous light on the risks associated with pursuing aggressive sales goals vs. hyper attention on providing a quality customer experience. Rodney Bosch · February 28, 2014

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Due to the complex nature of quoting in Excel, if you make one little formula flub, everything in your beautiful template turns into a mess of error messages, which slows down your quote delivery time.



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