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Latest in Customer Service

Take SSI’s July Web poll! What makes an end user a loser in your book? June 30, 2013

How does Protection 1 handle customer service issues? P1 Chief Marketing & Customer Experience Officer Jamie Haenggi addresses the question in this exclusive interview. Scott Goldfine · June 26, 2013

A lesson in the true meaning of customer care. By Scott Goldfine · June 03, 2013

When it comes to building trust with your customers, seeing is believing. By Ron Davis · March 05, 2013

Monitronics Int’l earned three Stevie Awards at the seventh annual Stevie Awards for Sales & Customer service. February 27, 2013

After its customer's voted SecurTek as Best Alarm System Company for the 2013 Consumer Choice Award (CCA), company president and CEO Barry Rogers shares what his firm does to keep clients happy. February 12, 2013

Ken Kirschenbaum answers whether there any good legal reasons why security companies should not join their local Better Business Bureau chapters. Ken Kirschenbaum · January 14, 2013

What should you do if a customer has written a scathing review about your alarm company on the Internet? Ken Kirschenbaum · November 15, 2012

What should you do if a customer has written a scathing review about your alarm company on the Internet? Ken Kirschenbaum · November 15, 2012

Despite how careful an integrator is, sooner or later, you’ll make a mistake, personally or professionally, and it will cost you. The best you can hope for is to reduce the frequency of such mishaps and minimize the damage control when things do happen. November 04, 2012




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