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ADT Customer Claims Security Alarm Failed 4 Times

A Missouri woman claims that each time her home security system went off, ADT failed to contact her.


Latest in Customer Service

Monitronics Int’l earned three Stevie Awards at the seventh annual Stevie Awards for Sales & Customer service. February 27, 2013

After its customer's voted SecurTek as Best Alarm System Company for the 2013 Consumer Choice Award (CCA), company president and CEO Barry Rogers shares what his firm does to keep clients happy. February 12, 2013

Ken Kirschenbaum answers whether there any good legal reasons why security companies should not join their local Better Business Bureau chapters. Ken Kirschenbaum · January 14, 2013

What should you do if a customer has written a scathing review about your alarm company on the Internet? Ken Kirschenbaum · November 15, 2012

What should you do if a customer has written a scathing review about your alarm company on the Internet? Ken Kirschenbaum · November 15, 2012

Despite how careful an integrator is, sooner or later, you’ll make a mistake, personally or professionally, and it will cost you. The best you can hope for is to reduce the frequency of such mishaps and minimize the damage control when things do happen. November 04, 2012

Despite how careful an integrator is, sooner or later, you’ll make a mistake, personally or professionally, and it will cost you. The best you can hope for is to reduce the frequency of such mishaps and minimize the damage control when things do happen. Bob Grossman · November 04, 2012

A cautionary tale about how not to service the customer. By Scott Goldfine · November 01, 2012

What happens if your business receives negative criticism from customers on Facebook or Twitter? Should you simply delete the message? Does it make sense to respond back? In this blog, SSI addresses how electronic security firms should handle negative feedback on social networking sites. September 06, 2012

What happens if your business receives negative criticism from customers on Facebook or Twitter? Should you simply delete the message? Does it make sense to respond back? In this blog, SSI addresses how electronic security firms should handle negative feedback on social networking sites. September 06, 2012




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