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Customer Service and Building Relationships Pays Dividends in Business

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies.


Latest in Customer Service

Security Sales & Integration Senior Editor Rodney Bosch sat down with four executives of monitor-providing companies to discuss the challenges and opportunities for growth in the ever-evolving alarm industry. Rodney Bosch · October 12, 2015

Attribution Busters called around to 25 security companies to evaluate how their front-line employees treated customers and represented the company they work for. The results were less than stellar. By Bob Harris · October 09, 2015

The lawsuit, filed by General Security Inc., claims faulty salesmen from Elite Home Security and NorthStar Alarm Services duped General customers into switching their services while pretending to be alarm systems technicians. SSI Staff · October 08, 2015

ADT customers John and Janet Gary thought nothing of the ADT salesman performing a service on their home security system. That was until they found out the salesman was with Protection 1. Stephen Sellner · September 17, 2015

Aiming to achieve 100% customer satisfaction? September 15, 2015

Aiming to achieve 100% customer satisfaction? June 16, 2015

The family-owned installing security contractor received high marks for customer service excellence in a business survey. SSI Staff · May 22, 2015

To be a successful security systems integrator, it is imperative to get to know prospective and current customers to meet their needs, build loyalty and forge long-term relationships. Here are a few steps to help security companies build stronger relationships with their clients. Scott Goldfine · February 02, 2015

An in-depth analysis of GPS fleet management usage by business owners and fleet operations professionals. January 01, 2015

Being able to solve problems, paying attention to detail, and taking time to understand unique business needs, are just a few things end users want from their security providers. Scott Goldfine · September 25, 2014




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