In an era when superior manufacturing processes and commoditization have leveled the product playing field and economics have caused buyers to be more cost-conscious than ever, service has become the prevalent differentiator. Doing business as a premium service provider entails a top-down company culture predicated ...
By Scott Goldfine · August 31, 2008
As the owner or operator of a company you can claim to provide good customer service, but this assertion can be hollow if you don’t have a firm grasp on what your customers think about your company. The truth is your company is only as good as your customers say ...
August 31, 2008
Ouch! This isn’t a very nice title for an article at all. What’s even more acerbic is that many owners and managers in our industry seem to be missing the top signs that our service quality quite possibly isn’t all that. I wish I had a dime for every time an alarm company owner told me, “We provide the best service in the industry!” If we are being truthful with ourselves, the fact ...
July 31, 2008
With new training centers, more in-depth classroom courses and a greater range of eLearning offerings, Bosch is helping to support and educate dealers and integrators as the market shifts toward greater adoption of IP security solutions.
July 15, 2008
Improvements to Bosch's CCTV technical support organization in Lancaster, Penn., include reorganization of associate teams, restructuring of technical support center and integration of Extreme CCTV products into the center.
July 02, 2008
February 29, 2008
Q: I have a customer who wants me to modify some UL-listed panic hardware with a nonlisted retrofit kit. Does this void the listing on the panic hardware? ...
December 31, 2007
This month’s column addresses the subject of customer service, even though we just talked about it last month with Joel Matlin.
By Ron Davis · November 30, 2007
Security manufacturer says realignment of training, technical support and applications groups into new team will improve customer support.
February 21, 2007
To understand how the Internet stampede for online presence might affect the video surveillance industry, we asked video manufacturers to project what their customer service operations would look like in the next three to four years ...
October 31, 2006