SSI Editor-in-Chief Scott Goldfine discusses the benefits of standing out from the pack.
By Scott Goldfine · October 31, 2010
With the ever-changing economy and as the security industry continues to evolve with new technologies, what are the most important skills that security field technicians should possess today to enhance business?
October 06, 2010
HID Global has launched a technical support portal, customer service tools and online worldwide sales locator, along with key enhancements to its customer service and North American sales support teams ...
October 03, 2010
Stanley Convergent Security Solutions (Stanley CSS) has introduced its commercial customer performance scorecard ...
October 03, 2010
An astute alarm dealer recently said, "Every time there's a service call, we have the potential to lose a customer."
September 28, 2010
If there is a positive to come out of the recession it is how it has effectively acted as a wake-up call for companies to place a greater emphasis and urgency on responsive customer service.
By Scott Goldfine · August 31, 2010
In today's competitive market for intrusion and fire/life-safety alarm systems and monitoring, it can be tough to create new customers.
By Mark Matlock · August 04, 2010
Tri-Ed/Northern Video Distribution has expanded its customer loyalty program, Great Expectations, to provide more rewards for its customers.
August 03, 2010
Moving the broadband service value proposition beyond just “speeds and feeds” will be an essential element in boosting customer satisfaction and establishing value-added services that can create new revenue opportunities.
February 28, 2010
I just engaged in the exercise of writing down all the special projects, unique initiatives, new features and accomplishments SSI introduced or recorded during 2009. You know what? It was very enlightening.
By Scott Goldfine · December 31, 2009