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Ouch! This isn’t a very nice title for an article at all. What’s even more acerbic is that many owners and managers in our industry seem to be missing the top signs that our service quality quite possibly isn’t all that. I wish I had a dime for every time an alarm company owner told me, “We provide the best service in the industry!” If we are being truthful with ourselves, the fact ... July 31, 2008

With new training centers, more in-depth classroom courses and a greater range of eLearning offerings, Bosch is helping to support and educate dealers and integrators as the market shifts toward greater adoption of IP security solutions. July 15, 2008

Improvements to Bosch's CCTV technical support organization in Lancaster, Penn., include reorganization of associate teams, restructuring of technical support center and integration of Extreme CCTV products into the center. July 02, 2008

February 29, 2008

Q: I have a customer who wants me to modify some UL-listed panic hardware with a nonlisted retrofit kit. Does this void the listing on the panic hardware? ... December 31, 2007

This month’s column addresses the subject of customer service, even though we just talked about it last month with Joel Matlin. By Ron Davis · November 30, 2007

Security manufacturer says realignment of training, technical support and applications groups into new team will improve customer support. February 21, 2007

To understand how the Internet stampede for online presence might affect the video surveillance industry, we asked video manufacturers to project what their customer service operations would look like in the next three to four years ... October 31, 2006

July 31, 2005




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