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Latest in Customer Service

Regardless of how real a value may be, it has no value at all until the value is perceived. The perceived value of a product is what the prospective buyer thinks that product is ... February 28, 2009

Commitment to employee training is a decision that should not be taken lightly. Devoting the time of sales staff and technicians ... December 31, 2008

When I met Mike Polizzi nearly 30 years ago, I sensed his company was on a fast track to success ... By Ron Davis · October 31, 2008

If you are a veteran of the alarm industry, you’ll recall there was a time when the equipment ... Jeff Zwirn · September 30, 2008

Robert Few has learned an invaluable lesson early on and it’s one that every good businessperson truly understands ... By Ron Davis · September 30, 2008

September 30, 2008

In an era when superior manufacturing processes and commoditization have leveled the product playing field and economics have caused buyers to be more cost-conscious than ever, service has become the prevalent differentiator. Doing business as a premium service provider entails a top-down company culture predicated ... By Scott Goldfine · August 31, 2008

As the owner or operator of a company you can claim to provide good customer service, but this assertion can be hollow if you don’t have a firm grasp on what your customers think about your company. The truth is your company is only as good as your customers say ... August 31, 2008

Ouch! This isn’t a very nice title for an article at all. What’s even more acerbic is that many owners and managers in our industry seem to be missing the top signs that our service quality quite possibly isn’t all that. I wish I had a dime for every time an alarm company owner told me, “We provide the best service in the industry!” If we are being truthful with ourselves, the fact ... July 31, 2008

With new training centers, more in-depth classroom courses and a greater range of eLearning offerings, Bosch is helping to support and educate dealers and integrators as the market shifts toward greater adoption of IP security solutions. July 15, 2008


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