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Customer Service and Building Relationships Pays Dividends in Business

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies.


Latest in Customer Service

In today's competitive market for intrusion and fire/life-safety alarm systems and monitoring, it can be tough to create new customers. By Mark Matlock · August 04, 2010

Tri-Ed/Northern Video Distribution has expanded its customer loyalty program, Great Expectations, to provide more rewards for its customers. August 03, 2010

Moving the broadband service value proposition beyond just “speeds and feeds” will be an essential element in boosting customer satisfaction and establishing value-added services that can create new revenue opportunities. February 28, 2010

I just engaged in the exercise of writing down all the special projects, unique initiatives, new features and accomplishments SSI introduced or recorded during 2009. You know what? It was very enlightening. By Scott Goldfine · December 31, 2009

Relationships are precious. Whether they are between a couple, parent/child, friends, political allies, professional alliances, co-workers or a business and its customer, relationships are fragile, mutually beneficial connections predicated on achieving a delicate balance of trust. And the quality of the relationship determines the level of satisfaction each party experiences. By Scott Goldfine · August 31, 2009

Marking SSI's 30th anniversary, I'm reminded as our industry matures I sometimes lose sight that some of the newer entrants to the electronic security trade were not around in the time before wholesale change came to the traditional "burglar alarm" business. By Peter Giacalone · July 31, 2009

A fanatical devotion to taking care of customers courses through every facet of The Protection Bureau. It lies at the heart of the family run firm’s success, popularity among its clientele, community and the security industry, and being named an SSI 2009 Installer of the Year. By Scott Goldfine · June 30, 2009

The dictionary defines "best" as being of the highest quality, excellence or standing. Great, but how is it achieved? Looking at the three companies featured in this 2009 Best of the Best issue, although they are all very distinct operations, each is centered around a universal principle: The customer comes first. By Scott Goldfine · June 30, 2009

Access control system sales often offer security contractors multiple opportunities to upsell clients with value-add features and services. Be prepared to thoroughly educate the customer about scalability, future proofing and managed services. June 30, 2009

A friend once asked if I wouldn’t mind evaluating the specifics of a proposed security solution at a local nonprofit children’s shelter ... February 28, 2009




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