Stanley Convergent Security Solutions (Stanley CSS) has introduced its commercial customer performance scorecard ...
October 03, 2010
An astute alarm dealer recently said, "Every time there's a service call, we have the potential to lose a customer."
September 28, 2010
If there is a positive to come out of the recession it is how it has effectively acted as a wake-up call for companies to place a greater emphasis and urgency on responsive customer service.
By Scott Goldfine · August 31, 2010
In today's competitive market for intrusion and fire/life-safety alarm systems and monitoring, it can be tough to create new customers.
By Mark Matlock · August 04, 2010
Tri-Ed/Northern Video Distribution has expanded its customer loyalty program, Great Expectations, to provide more rewards for its customers.
August 03, 2010
Moving the broadband service value proposition beyond just “speeds and feeds” will be an essential element in boosting customer satisfaction and establishing value-added services that can create new revenue opportunities.
February 28, 2010
I just engaged in the exercise of writing down all the special projects, unique initiatives, new features and accomplishments SSI introduced or recorded during 2009. You know what? It was very enlightening.
By Scott Goldfine · December 31, 2009
Relationships are precious. Whether they are between a couple, parent/child, friends, political allies, professional alliances, co-workers or a business and its customer, relationships are fragile, mutually beneficial connections predicated on achieving a delicate balance of trust. And the quality of the relationship determines the level of satisfaction each party experiences.
By Scott Goldfine · August 31, 2009
Marking SSI's 30th anniversary, I'm reminded as our industry matures I sometimes lose sight that some of the newer entrants to the electronic security trade were not around in the time before wholesale change came to the traditional "burglar alarm" business.
By Peter Giacalone · July 31, 2009
A fanatical devotion to taking care of customers courses through every facet of The Protection Bureau. It lies at the heart of the family run firm’s success, popularity among its clientele, community and the security industry, and being named an SSI 2009 Installer of the Year.
By Scott Goldfine · June 30, 2009