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Customer Service and Building Relationships Pays Dividends in Business

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies.


Latest in Customer Service

HID Global has launched a technical support portal, customer service tools and online worldwide sales locator, along with key enhancements to its customer service and North American sales support teams ... October 03, 2010

Stanley Convergent Security Solutions (Stanley CSS) has introduced its commercial customer performance scorecard ... October 03, 2010

An astute alarm dealer recently said, "Every time there's a service call, we have the potential to lose a customer." September 28, 2010

If there is a positive to come out of the recession it is how it has effectively acted as a wake-up call for companies to place a greater emphasis and urgency on responsive customer service. By Scott Goldfine · August 31, 2010

In today's competitive market for intrusion and fire/life-safety alarm systems and monitoring, it can be tough to create new customers. By Mark Matlock · August 04, 2010

Tri-Ed/Northern Video Distribution has expanded its customer loyalty program, Great Expectations, to provide more rewards for its customers. August 03, 2010

Moving the broadband service value proposition beyond just “speeds and feeds” will be an essential element in boosting customer satisfaction and establishing value-added services that can create new revenue opportunities. February 28, 2010

I just engaged in the exercise of writing down all the special projects, unique initiatives, new features and accomplishments SSI introduced or recorded during 2009. You know what? It was very enlightening. By Scott Goldfine · December 31, 2009

Relationships are precious. Whether they are between a couple, parent/child, friends, political allies, professional alliances, co-workers or a business and its customer, relationships are fragile, mutually beneficial connections predicated on achieving a delicate balance of trust. And the quality of the relationship determines the level of satisfaction each party experiences. By Scott Goldfine · August 31, 2009

Marking SSI's 30th anniversary, I'm reminded as our industry matures I sometimes lose sight that some of the newer entrants to the electronic security trade were not around in the time before wholesale change came to the traditional "burglar alarm" business. By Peter Giacalone · July 31, 2009




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