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ADT Customer Claims Security Alarm Failed 4 Times

A Missouri woman claims that each time her home security system went off, ADT failed to contact her.

Latest in Customer Service

Improvements to Bosch's CCTV technical support organization in Lancaster, Penn., include reorganization of associate teams, restructuring of technical support center and integration of Extreme CCTV products into the center. July 02, 2008

February 29, 2008

Q: I have a customer who wants me to modify some UL-listed panic hardware with a nonlisted retrofit kit. Does this void the listing on the panic hardware? ... December 31, 2007

This month’s column addresses the subject of customer service, even though we just talked about it last month with Joel Matlin. By Ron Davis · November 30, 2007

Security manufacturer says realignment of training, technical support and applications groups into new team will improve customer support. February 21, 2007

To understand how the Internet stampede for online presence might affect the video surveillance industry, we asked video manufacturers to project what their customer service operations would look like in the next three to four years ... October 31, 2006

July 31, 2005