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Best-in-class Service: 4 Proven Steps for Tech Providers

Aiming to achieve 100% customer satisfaction?


Latest in Customer Service

The dictionary defines "best" as being of the highest quality, excellence or standing. Great, but how is it achieved? Looking at the three companies featured in this 2009 Best of the Best issue, although they are all very distinct operations, each is centered around a universal principle: The customer comes first. By Scott Goldfine · June 30, 2009

Access control system sales often offer security contractors multiple opportunities to upsell clients with value-add features and services. Be prepared to thoroughly educate the customer about scalability, future proofing and managed services. June 30, 2009

A friend once asked if I wouldn’t mind evaluating the specifics of a proposed security solution at a local nonprofit children’s shelter ... February 28, 2009

Regardless of how real a value may be, it has no value at all until the value is perceived. The perceived value of a product is what the prospective buyer thinks that product is ... February 28, 2009

Commitment to employee training is a decision that should not be taken lightly. Devoting the time of sales staff and technicians ... December 31, 2008

When I met Mike Polizzi nearly 30 years ago, I sensed his company was on a fast track to success ... By Ron Davis · October 31, 2008

If you are a veteran of the alarm industry, you’ll recall there was a time when the equipment ... Jeff Zwirn · September 30, 2008

Robert Few has learned an invaluable lesson early on and it’s one that every good businessperson truly understands ... By Ron Davis · September 30, 2008

September 30, 2008

In an era when superior manufacturing processes and commoditization have leveled the product playing field and economics have caused buyers to be more cost-conscious than ever, service has become the prevalent differentiator. Doing business as a premium service provider entails a top-down company culture predicated ... By Scott Goldfine · August 31, 2008




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