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Investing in Damage Control

Despite how careful an integrator is, sooner or later, you’ll make a mistake, personally or professionally, and it will cost you. The best you can hope for is to reduce the frequency of such mishaps…


Latest in Enterprising Solutions

Sometimes things just don't smell right. Even if you're not an expert, there's a dollar figure that will give you pause and make you double check pricing.The projects we do often fall into that category. February 29, 2012

Sometimes things just don't smell right. Even if you're not an expert, there's a dollar figure that will give you pause and make you double check pricing.The projects we do often fall into that category. Bob Grossman · February 29, 2012

Over the years, I have noticed that punch lists get longer and longer, often through no fault of the integrator, the equipment, or the installation. The reasons for this are varied, but I suspect the main one is a reluctance to let the integrator move on. January 04, 2012

Over the years, I have noticed that punch lists get longer and longer, often through no fault of the integrator, the equipment, or the installation. The reasons for this are varied, but I suspect the main one is a reluctance to let the integrator move on. Bob Grossman · January 04, 2012

When specifying a project, the term "or approved equal" (OAE) comes up often. We frequently find it easier to describe a specific make and model than force the bidder to decide what we are looking for from a detailed list of specifications. November 28, 2011

When specifying a project, the term "or approved equal" (OAE) comes up often. We frequently find it easier to describe a specific make and model than force the bidder to decide what we are looking for from a detailed list of specifications. Bob Grossman · November 28, 2011

I didn't attend ASIS 2011, and I suspect many of you didn't either. No, I didn't boycott the show, and I think it's a great industry event. But, like you, I have had to focus on why I attend trade shows and how many of them I need to attend. September 29, 2011

I didn't attend ASIS 2011, and I suspect many of you didn't either. No, I didn't boycott the show, and I think it's a great industry event. But, like you, I have had to focus on why I attend trade shows and how many of them I need to attend. Bob Grossman · September 29, 2011

I received an E-mail blast from a CCTV manufacturer today describing a new five-point plan aimed to overhaul its technical support and customer service. Four of the five points were in line with expectations for a high-end company in the electronic security industry, but I suspect that the bulk of the objections the manufacturer hears will come from just one of the points it mentions. July 19, 2011

I received an E-mail blast from a CCTV manufacturer today describing a new five-point plan aimed to overhaul its technical support and customer service. Four of the five points were in line with expectations for a high-end company in the electronic security industry, but I suspect that the bulk of the objections the manufacturer hears will come from just one of the points it mentions. Bob Grossman · July 19, 2011


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