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Calculating Your Account Attrition (and How to Keep it Low)

Acceptable attrition rates for security and other recurring services hover around 7%, but one integrator keeps his under 1%. Learn how to measure attrition and keep clients longer.


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The role of cloud-based services is being increasingly accepted and adopted by users in all parts of life. In the realm of video surveillance, a cloud-based system might provide video management software (VMS) and enable access to video views from any of the company's IP cameras, all connected securely to the system via Internet. July 12, 2012

Today, many security dealers are searching for all-encompassing systems that can expand much further than a standard security panel.  For these installers, the home automation system with a security backbone has proven to be the best solution for growth. July 01, 2012

North Park University of Chicago chose to install a keyless access control solution to address entry/key problems, without the need for expensive wiring or Wi-Fi infrastructures. June 28, 2012

SECURITY SALES & INTEGRATION’s Editor-in-Chief Scott Goldfine chats with four leading integrators about their success with managed access control. Learn tips on how to offer one of the industry's most promising new recurring revenue offerings. By Scott Goldfine · June 15, 2012

To observe a mandate requiring that all new emergency phones with network capabilities comply with voice over IP (VoIP) standards, the town of Oyster Bay (N.Y.) upgraded its analog emergency phones with a more reliable solution. May 28, 2012

To monitor the CordeValle, a Rosewood, Calif.-based golf course, a local integrator installed a 46-camera Panasonic system. May 25, 2012

Using Fluidmesh Networks technology and Bosch Security cameras, Liamuiga Security provided the St. Kitts government with an effective solution to evalute crime fighting in the community. May 10, 2012

In a recent "Security Speaking" podcast, Vivint CEO Todd Pedersen revealed how his company grew 825% in five years. Here you can full the full transcript of his conversation. By Scott Goldfine · January 31, 2012

In this online exclusive, Security-Net President Joe Liguori shares his thoughts on where the security technology is headed in 2012. By Scott Goldfine · January 15, 2012

More than 25 of the most prominent people in the industry rendered a deep and sweeping portrait of the impending security landscape for SSI's 2012 Industry Forecast. Here, Chuck Wilson, executive director of the National Systems Contractors Association (NSCA), addresses the most significant challenges, changes and opportunities the industry will possibly face in 2012. By Scott Goldfine · January 12, 2012


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