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Calculating Your Account Attrition (and How to Keep it Low)

Acceptable attrition rates for security and other recurring services hover around 7%, but one integrator keeps his under 1%. Learn how to measure attrition and keep clients longer.


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In SSI’s 2012 Industry Forecast, SIAC Executive Director Stan Martin says the lack of company participation in state and national associations probably won’t improve in the New Year. By Scott Goldfine · January 08, 2012

How will the economic climate effect the security market this year? CSAA First Vice President John Lombardi offers his thoughts for <em>SSI</em>'s 2012 Industry Forecast. By Scott Goldfine · January 05, 2012

More than 25 of the most prominent people in the industry rendered a deep and sweeping portrait of the impending security landscape for SSI's 2012 Industry Forecast. Here, Jeff Gorelick, managing partner, Gorelick Advisors Law Practice, addresses the most significant challenges, changes and opportunities the industry will possibly face in 2012. By Scott Goldfine · January 05, 2012

In this online exclusive, Security Industry Association (SIA) Director of Research and Technology Mark Visbal shares his thoughts on where the security technology is headed in 2012. By Scott Goldfine · January 05, 2012

What does 2012 hold in store for your business and the industry? Siemens Industry Direcotr of Intelligent Response, Fire Safety and Security Chris Payne discusses changes, challenges and opportunities he anticipates in the new year. By Scott Goldfine · January 04, 2012

Where is IP video headed this year? Axis Communications General Manager Fredrik Nilsson shares his thoughts for the 2012 Industry Forecast. By Scott Goldfine · January 04, 2012

In this online exclusive, Electronic Security Association (ESA) Executive Director Merlin Guilbeau shares his thoughts on where the security industry is headed in 2012. By Scott Goldfine · January 04, 2012

More than 25 of the most prominent people in the industry rendered a deep and sweeping portrait of the impending security landscape for SSI's 2012 Industry Forecast. Here, Sandy Jones, principal, Sandra Jones & Co., addresses the most significant challenges, changes and opportunities the industry will possibly face in 2012. By Scott Goldfine · January 03, 2012

In this online exclusive, SSI "Tech Talk" columnist Bob Dolph shares his thoughts on where the security industry is headed in 2012. By Scott Goldfine · January 03, 2012

What does 2012 hold in store for your business and the industry? Dakota Security Systems President and CEO Eric Yunag discusses changes, challenges and opportunities he anticipates to take place this year for SSI's 2012 Industry Forecast. By Scott Goldfine · January 02, 2012




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