Beating back attrition by being proactive before the customer cancels.
By Ken Kirschenbaum · January 09, 2014
Why failure to properly perform extra contractual duties can give rise to a tort claim.
By Ken Kirschenbaum · December 01, 2013
Does that general contractor's form you've been asked to sign contain protective provisions.
By Ken Kirschenbaum · October 31, 2013
To avoid attrition, it is imperative for electronic security contractors to develop a plan to address the problem before it occurs, not after.
Ken Kirschenbaum · October 30, 2013
Warranties warrant your undivided attention to avoid conflicts with customers.
By Ken Kirschenbaum · September 30, 2013
Is it legal to position a surveillance camera directly into a next door neighbor’s yard? Ken Kirschenbaum answers that question and more in the latest "Legal Briefing" blog.
Ken Kirschenbaum · September 17, 2013
Barnes Associates' Mike Barnes expounds on the relationship between Beacon credit scores and attrition.
By Ken Kirschenbaum · September 01, 2013
Ever wonder what the consequences are for a client who uses an unlicensed installer? Legal expert Ken Kirschenbaum explains.
By Ken Kirschenbaum · June 30, 2013
To insure or ensure a lesson in contractual legalese.
By Ken Kirschenbaum · June 02, 2013
Before you record that phone conversation, read this.
By Ken Kirschenbaum · April 30, 2013