Counting the ways to alert your account base besides calling.
Ken Kirschenbaum · October 14, 2016
Straight answers on suing employees when they screw up.
Ken Kirschenbaum · September 28, 2016
Addressing insurance concerns following sales and acquisitions.
Ken Kirschenbaum · August 25, 2016
Continuing to use outdated alarm contract forms is almost as bad as continuing to sell and install obsolete alarm systems, argues SSI columnist Ken Kirschenbaum.
Ken Kirschenbaum · January 14, 2016
An alarm inspector with the Phoenix Police department warns security dealers of dangers and potential illegalities of "hiding" business accounts in residential alarm monitoring agreements.
SSI Staff · August 24, 2015
Security Sales & Integration's "Legal Briefing" columnist Ken Kirschenbaum discusses how security systems integrators can classify alarm equipment for tax purposes.
Ken Kirschenbaum · June 09, 2015
Beating back attrition by being proactive before the customer cancels.
By Ken Kirschenbaum · January 09, 2014
Why failure to properly perform extra contractual duties can give rise to a tort claim.
By Ken Kirschenbaum · December 01, 2013
Does that general contractor's form you've been asked to sign contain protective provisions.
By Ken Kirschenbaum · October 31, 2013
To avoid attrition, it is imperative for electronic security contractors to develop a plan to address the problem before it occurs, not after.
Ken Kirschenbaum · October 30, 2013