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Ken Kirschenbaum

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Arming Your Business Against Attrition

Beating back attrition by being proactive before the customer cancels.


Latest in Ken Kirschenbaum

When considering a potential dealer program partnership, the decision-making process should be conducted with a strong eye toward making certain your business interests are safeguarded. By Rodney Bosch · March 06, 2013

What 'signal verification' and 'weekly alarm test' mean to you. By Ken Kirschenbaum · March 05, 2013

Ken Kirschenbaum answers whether there any good legal reasons why security companies should not join their local Better Business Bureau chapters. Ken Kirschenbaum · January 14, 2013

Ken Kirschenbaum analyzes "acts of God" provisions in standard form contracts. By Ken Kirschenbaum · January 01, 2013

What should you do if a customer has written a scathing review about your alarm company on the Internet? Ken Kirschenbaum · November 15, 2012

What should you do if a customer has written a scathing review about your alarm company on the Internet? Ken Kirschenbaum · November 15, 2012

In the latest "Legal Briefing" column, Ken Kirschenbaum discusses assessing how much to spend on errors and omissions (E&O) insurance. By Ken Kirschenbaum · October 31, 2012

In his latest "Legal Briefing" column, Ken Kirschenbaum explains two ways alarm firms can face liability for false alarms. By Ken Kirschenbaum · September 30, 2012

Why is it necessary to send out two copies of the cancellation form when it’s already on the contract itself? Ken Kirschenbaum answers. Ken Kirschenbaum · September 20, 2012

Why is it necessary to send out two copies of the cancellation form when it’s already on the contract itself? Ken Kirschenbaum answers. Ken Kirschenbaum · September 20, 2012




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