If one of your clients' homes has an incident and you receive a 'claim letter' inquiry, you need to immediately contact your insurance company, preserve all records related to that account, limit what you provide to the client's insurer or lawyer, and don't try to explain what happened.
Jason Knott · January 13, 2017
Continuing to use outdated alarm contract forms is almost as bad as continuing to sell and install obsolete alarm systems, argues SSI columnist Ken Kirschenbaum.
Ken Kirschenbaum · January 14, 2016
Before you record that phone conversation, read this.
By Ken Kirschenbaum · April 30, 2013