Counting the ways to alert your account base besides calling.
Ken Kirschenbaum · October 14, 2016
Straight answers on suing employees when they screw up.
Ken Kirschenbaum · September 28, 2016
Addressing insurance concerns following sales and acquisitions.
Ken Kirschenbaum · August 25, 2016
When can audio be recorded? When is it considered eavesdropping?
Ken Kirschenbaum · July 20, 2016
Alarm companies need to be on the lookout for the door knocking competition. Some are from legitimate competitors, while others might be unlicensed and doing whatever it takes to poach your subscribers.
Ken Kirschenbaum · June 10, 2016
Door knocking is viewed poorly because of deceptive sales tactics used by some. Use these proper practices to use the sales tactic to bring in more subscribers.
Ken Kirschenbaum · May 19, 2016
When and how should indemnity contracts be applied in the alarm industry?
Ken Kirschenbaum · April 22, 2016
Some business, including security companies, are trying to lure in new customers with offers of "no contracts," only to see the terms and conditions that coincide with the offer. These kinds of tactics are risky from a legal perspective.
Ken Kirschenbaum · March 31, 2016
Without automatic renewal, alarm services would (or at least should) terminate abruptly. The consequences of such termination of services for fire alarm protection, personal emergency response, environmental alarms and intrusion alarms expose not only the subscriber but the alarm company.
Ken Kirschenbaum · February 25, 2016
Continuing to use outdated alarm contract forms is almost as bad as continuing to sell and install obsolete alarm systems, argues SSI columnist Ken Kirschenbaum.
Ken Kirschenbaum · January 14, 2016