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How Security Dealers Can Avoid Automatic Renewal Altercations

Security dealers need to be prepared with answers when subscribers object to automatic renewal. Security Sales & Integration’s “Legal Briefing” columnist Ken Kirschenbaum teaches dealers how to respond.


Latest in Legal Briefing

Are your contracts keeping pace with your service offerings? By Ken Kirschenbaum · June 24, 2012

Explaining the importance of errors and omission insurance. By Ken Kirschenbaum · May 22, 2012

Bullet points that can help determine if the risk of dealing with a seller justifies the purchase price. By Ken Kirschenbaum · April 22, 2012

Your action plan in the event your accounts are pilfered. By Ken Kirschenbaum · March 29, 2012

Entering into a buy-sell transaction? Learn fundamental steps to protect your assets. By Ken Kirschenbaum · February 14, 2012

Ken Kirschenbaum offers a nine-point checklist for alarm companies to have a successful 2012. By Ken Kirschenbaum · January 10, 2012

For those who are concerned about competition, it's particularly irritating when that competition comes from someone you have introduced to the subscriber. I am referring to someone who is supposed to service the subscriber on your behalf and not for the employee's or subcontractor's benefit. By Ken Kirschenbaum · December 26, 2011

Sometimes a security company gets caught in the middle when there is a dispute between a client and the local AHJ (authority having jurisdiction). In one such incident, the AHJ sent a letter to a customer stating that unless action was taken responder services would cease. By Ken Kirschenbaum · November 08, 2011

There is a reason the exculpatory clause is in every alarm contract. The right to contract away liability for your own negligence is recognized and enforced in all jurisdictions and has a firm public policy basis. Educating yourself and your subscribers (their lawyers and insurance brokers too) is essential for conducting the most important aspect of your business — selling RMR contracts. By Ken Kirschenbaum · October 11, 2011

CCTV is not new as an electronic product or service. Though like all electronic equipment, this product continues to develop technologically, offering ever-better clarity, data transmission and reliability to prove its usefulness. The choice of products is staggering and the service options are expanding in ways that can complicate legal implications. By Ken Kirschenbaum · September 08, 2011




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