For those who are concerned about competition, it's particularly irritating when that competition comes from someone you have introduced to the subscriber. I am referring to someone who is supposed to service the subscriber on your behalf and not for the employee's or subcontractor's benefit.
By Ken Kirschenbaum · December 26, 2011
Sometimes a security company gets caught in the middle when there is a dispute between a client and the local AHJ (authority having jurisdiction). In one such incident, the AHJ sent a letter to a customer stating that unless action was taken responder services would cease.
By Ken Kirschenbaum · November 08, 2011
There is a reason the exculpatory clause is in every alarm contract. The right to contract away liability for your own negligence is recognized and enforced in all jurisdictions and has a firm public policy basis. Educating yourself and your subscribers (their lawyers and insurance brokers too) is essential for conducting the most important aspect of your business — selling RMR contracts.
By Ken Kirschenbaum · October 11, 2011
CCTV is not new as an electronic product or service. Though like all electronic equipment, this product continues to develop technologically, offering ever-better clarity, data transmission and reliability to prove its usefulness. The choice of products is staggering and the service options are expanding in ways that can complicate legal implications.
By Ken Kirschenbaum · September 08, 2011
Too often ignored by alarm dealers, the three-day notice of cancellation provision is required in every state. Even if a state hasn't enacted its own three-day notice of cancellation statute there is a federal law that applies.
By Ken Kirschenbaum · August 23, 2011
Welcome back to SECURITY SALES & INTEGRATION's "Security Speaking" podcast! Here, Ken Kirschenbaum, a recognized counsel to the alarm industry for 35 years, discusses issues affecting the industry.
August 15, 2011
Despite contract language that should discourage all but the most adventurous litigants, lawsuits against alarm companies are driven by the subscriber's (or often their insurance company) claim that the alarm system is designed and intended to prevent loss.
July 21, 2011
Lots of things are said during a sales presentation; sales puffery is common in all industries, and the alarm industry is no exception. However, not every industry is governed by contract the way the alarm industry is.
By Ken Kirschenbaum · June 26, 2011
I would like to examine dealer programs, again. There are several programs out there to choose from and finding the right fix for you may not be as easy as you think. There can be competing issues that make the selection more or less appealing, depending on what your goals are.
By Ken Kirschenbaum · May 17, 2011
Often our office is contacted by a security business looking for the "end-all, be-all" of contracts ...
By Ken Kirschenbaum · April 24, 2011