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Mark Matlock

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How to Deal With Upset Customers, Delicately

Setting proper expectations is one way to mitigate complaints.


Latest in Mark Matlock

Setting proper expectations is one way to mitigate complaints. Mark Matlock · September 09, 2016

Lydia Security Monitoring says it is committed to providing a hot redundant back-up site for newly acquired United Central Control, which it needs to execute growth initiatives. Rodney Bosch · January 28, 2016

There are a lot of tools available for alarm dealers through their central station's automation system that can assist dealers in running a more efficient and profitable operation. Mark Matlock · December 08, 2015

Referrals are golden for business owners. For security companies and their installers, ensuring customers have a positive experience with the company and providing referral incentives can open up another avenue of clientele. Mark Matlock · December 02, 2015

The thought of raising monitoring fees make you cringe? Here's why it shouldn't. By Mark Matlock · December 01, 2013

Are you up to speed about the potential regulatory to-do surrounding remote thermostats? By Mark Matlock · September 03, 2013

Simple steps for transitioning alarm accounts, pain free. By Mark Matlock · June 03, 2013

Video monitoring services are ready for take-off in a big way. By Mark Matlock · March 06, 2013

Do you own the phone number programmed into the alarm dialers? You should. By Mark Matlock · September 03, 2012

In this article, United Central Control Inc. (UCC) Senior Vice President Mark Matlock addresses concerns surrounding IP transmitters. By Mark Matlock · March 13, 2012


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