Setting proper expectations is one way to mitigate complaints.
Mark Matlock · September 09, 2016
Lydia Security Monitoring says it is committed to providing a hot redundant back-up site for newly acquired United Central Control, which it needs to execute growth initiatives.
Rodney Bosch · January 28, 2016
There are a lot of tools available for alarm dealers through their central station's automation system that can assist dealers in running a more efficient and profitable operation.
Mark Matlock · December 08, 2015
Referrals are golden for business owners. For security companies and their installers, ensuring customers have a positive experience with the company and providing referral incentives can open up another avenue of clientele.
Mark Matlock · December 02, 2015
The thought of raising monitoring fees make you cringe? Here's why it shouldn't.
By Mark Matlock · December 01, 2013
Are you up to speed about the potential regulatory to-do surrounding remote thermostats?
By Mark Matlock · September 03, 2013
Simple steps for transitioning alarm accounts, pain free.
By Mark Matlock · June 03, 2013
Video monitoring services are ready for take-off in a big way.
By Mark Matlock · March 06, 2013
Do you own the phone number programmed into the alarm dialers? You should.
By Mark Matlock · September 03, 2012
In this article, United Central Control Inc. (UCC) Senior Vice President Mark Matlock addresses concerns surrounding IP transmitters.
By Mark Matlock · March 13, 2012