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Monitoring Matters

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Controlling Security Account Attrition With Greater Aplomb

Here are some ways security alarm companies can keep their existing accounts, which ultimately helps grow value, equity and profits.


Latest in Monitoring Matters

I know what you’re thinking after reading the headline. “Here’s one more article about plain old telephone service (POTS) going away. For crying out loud, tell me something I don’t know!” By Mark Matlock · May 31, 2010

Even though monitoring, specifically the revenue created through the provision of monitoring services, is essential to any installing security contractor it is not the only facet to building a successful operation. By Peter Giacalone · April 30, 2010

The central station monitoring contract can sometimes be a tougher sell than the alarm system. By Kevin Lehan · March 31, 2010

Remote video services that make use of video analytics are providing great value and meaningful return on investment (ROI) for a range of applications. As a prime example, video analytics can drastically reduce the monthly fees associated with video verification. By Peter Giacalone · February 28, 2010

The term “alarm factor” is often used in different circles in the alarm industry and it can have varied meanings depending on whom you ask. By Mark Matlock · January 31, 2010

Recurring revenue from subscriber monitoring agreements for fire and intrusion alarm systems has traditionally accounted for a significant portion of an alarm dealer's income. This is a very successful business model and it will continue to be for decades to come. By Kevin Lehan · December 31, 2009

Throughout the years electronic security, and especially central station monitoring and remote services, has evolved to become much more than just about detection and protection. By Peter Giacalone · November 30, 2009

Our industry seems to continually experience a kind of ebb and flow when it comes to dealer programs. We have seen periods during which independent installing contractors are presented with many programs stemming from manufacturers central stations, finance companies, acquisition companies and a variety of full-service alarm companies By Peter Giacalone · October 31, 2009

End-user organizations that supply their own in-house proprietary monitoring and services usually cause contract security providers to retreat and move on to the next prospect. However, in this time of economic challenges and cost-cutting pressures, most organizations would indeed consider an alternative if it met their logistical, fiscal and security requirements. By Peter Giacalone · September 30, 2009

Coinciding with an in-depth report about green practices on page 40, I would like to take this opportunity to specifically discuss what part central stations can play in the global effort toward environmental stewardship. By Peter Giacalone · August 31, 2009


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