Prospective alarm account buyers — especially those with their own central stations — are smart investors who examine the smallest details, and so should alarm dealers if they want to maximize the value of their subscriber accounts.
By Kevin Lehan · May 22, 2011
Although I have touched on the subject of alternative means of central station communications in the past, it was specifically from a standpoint of offering ancillary services and creating additional recurring monthly revenue (RMR).
By Peter Giacalone · April 19, 2011
Let's discuss a cautionary tale about alarm signals gone mad. Here's the idea: Imagine three turnstiles in a subway. Every couple of minutes a passenger deposits a coin and passes through easily.
By Mark Matlock · March 24, 2011
All central station alarm monitors should be trained comprehensively and subject to background checks that include a run of fingerprints through the National Crime Information Center (NCIC).
By Kevin Lehan · February 15, 2011
As a young burglar alarm salesman in the early 1980s I got my first crack at selling a system with access control, including entry doors, elevators and climate control ...
By Peter Giacalone · January 25, 2011
SECURITY SALES & INTEGRATION "Monitoring Matters" columnist Peter Giacalone will serve as a guest speaker at the Electronic Security and Technology Association's (ESTA) annual General and Financial Meeting, scheduled for April 10-13 at the Le Pavilion Hotel in New Orleans ...
January 18, 2011
Although I have touched on the following subject before in my “Monitoring Matters” column, a recent experience has compelled me to bring it up again in this blog. Simply stated, it is essential to your customers well being and ...
Peter Giacalone · December 01, 2010
I have heard it said that the difference between a dream and a goal is a plan. In running a business, it is very important to have a well thought out business plan ...
By Mark Matlock · October 31, 2010
An astute alarm dealer recently said, "Every time there's a service call, we have the potential to lose a customer."
September 28, 2010
No matter that nearly all security dealers are aware most central stations monitor environmental and supervisory alarms, too often non-security event monitoring is offered only in response to client requests.
By Peter Giacalone · August 31, 2010