All central station alarm monitors should be trained comprehensively and subject to background checks that include a run of fingerprints through the National Crime Information Center (NCIC).
By Kevin Lehan · February 15, 2011
As a young burglar alarm salesman in the early 1980s I got my first crack at selling a system with access control, including entry doors, elevators and climate control ...
By Peter Giacalone · January 25, 2011
SECURITY SALES & INTEGRATION "Monitoring Matters" columnist Peter Giacalone will serve as a guest speaker at the Electronic Security and Technology Association's (ESTA) annual General and Financial Meeting, scheduled for April 10-13 at the Le Pavilion Hotel in New Orleans ...
January 18, 2011
Although I have touched on the following subject before in my “Monitoring Matters” column, a recent experience has compelled me to bring it up again in this blog. Simply stated, it is essential to your customers well being and ...
Peter Giacalone · December 01, 2010
I have heard it said that the difference between a dream and a goal is a plan. In running a business, it is very important to have a well thought out business plan ...
By Mark Matlock · October 31, 2010
An astute alarm dealer recently said, "Every time there's a service call, we have the potential to lose a customer."
September 28, 2010
No matter that nearly all security dealers are aware most central stations monitor environmental and supervisory alarms, too often non-security event monitoring is offered only in response to client requests.
By Peter Giacalone · August 31, 2010
In today's competitive market for intrusion and fire/life-safety alarm systems and monitoring, it can be tough to create new customers.
By Mark Matlock · August 04, 2010
The alarm industry, and ultimately our customers, will greatly benefit from more teamwork among all installing security contractors. That’s because many alarm dealers across the country use third-party central stations to monitor their subscribers’ accounts.
By Kevin Lehan · June 30, 2010
I know what you’re thinking after reading the headline. “Here’s one more article about plain old telephone service (POTS) going away. For crying out loud, tell me something I don’t know!”
By Mark Matlock · May 31, 2010