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Controlling Security Account Attrition With Greater Aplomb

Here are some ways security alarm companies can keep their existing accounts, which ultimately helps grow value, equity and profits.

Latest in Monitoring Matters

Although I have touched on the following subject before in my “Monitoring Matters” column, a recent experience has compelled me to bring it up again in this blog. Simply stated, it is essential to your customers well being and ... Peter Giacalone · December 01, 2010

I have heard it said that the difference between a dream and a goal is a plan. In running a business, it is very important to have a well thought out business plan ... By Mark Matlock · October 31, 2010

An astute alarm dealer recently said, "Every time there's a service call, we have the potential to lose a customer." September 28, 2010

No matter that nearly all security dealers are aware most central stations monitor environmental and supervisory alarms, too often non-security event monitoring is offered only in response to client requests.  By Peter Giacalone · August 31, 2010

In today's competitive market for intrusion and fire/life-safety alarm systems and monitoring, it can be tough to create new customers. By Mark Matlock · August 04, 2010

The alarm industry, and ultimately our customers, will greatly benefit from more teamwork among all installing security contractors. That’s because many alarm dealers across the country use third-party central stations to monitor their subscribers’ accounts. By Kevin Lehan · June 30, 2010

I know what you’re thinking after reading the headline. “Here’s one more article about plain old telephone service (POTS) going away. For crying out loud, tell me something I don’t know!” By Mark Matlock · May 31, 2010

Even though monitoring, specifically the revenue created through the provision of monitoring services, is essential to any installing security contractor it is not the only facet to building a successful operation. By Peter Giacalone · April 30, 2010

The central station monitoring contract can sometimes be a tougher sell than the alarm system. By Kevin Lehan · March 31, 2010

Remote video services that make use of video analytics are providing great value and meaningful return on investment (ROI) for a range of applications. As a prime example, video analytics can drastically reduce the monthly fees associated with video verification. By Peter Giacalone · February 28, 2010