One of the nation’s largest dealer-driven security firms is proving when it comes to alarm monitoring scale and quality need not be mutually exclusive. Monitronics’ tireless commitment to managing false alarms and reducing unnecessary dispatches has enabled it to become the first monitored services specialist to capture the Police Dispatch Quality (PDQ) Award
Scott Goldfine · October 08, 2014
In 2013, Monitronics posted a dispatch rate of 0.184 in the Charlotte-Mecklenburg (N.C.) region, helping the firm to earn a Police Dispatch Quality (PDQ) Award.
Ashley Willis · June 24, 2014
Ascent Capital Group, the holding company that owns Monitronics Int’l, reported first quarter net revenue of $132.9 million for the three months ended March 31, an increase of 32.7% compared to the same period the previous year.
Rodney Bosch · May 13, 2014
Monitronics plans to employ up to 1,000 workers when it opens its new 165,000-square-foot operations in 2015.
SSI Staff · March 27, 2014
For the second consecutive year, Monitronics earned the Bronze Stevie Award for Contact Center of the Year. The firm also took home an accolade in the Front-Line Customer Service Team of the Year category.
SSI Staff · February 26, 2014
Monitronics Int’l has earned a spot on The Dallas Morning News’ “Top 100 Places to Work” in the Dallas-Fort Worth area for the third consecutive year.
November 12, 2013
Nine leading wholesale monitoring providers are spotlighted with details about their specialties, unique qualities and service offerings. Top executives describe the business advantages their third-party central stations bring to their security dealer customers.
By Scott Goldfine · October 23, 2013
The October issue of SSI
features a guide to selecting a third-party central monitoring station in which nine providers are spotlighted. I conducted extensive interviews with executives from all of them, most of which could not be shoehorned into the print publication. In this exclusive bonus blog, Monitronics Int'l Vice President of Operations Bruce Mungiguerra discusses false alarm prevention, RMR opportunities and why dealers should do business with his company.
Scott Goldfine · September 29, 2013
Richard Perry speaks with SSI to discuss his plans following the $507 million sale of his company to Monitronics.
August 21, 2013
John Orr, senior vice president of corporate development for Ascent Capital Group, which purchased Monitronics in 2010, discusses the firm's acquisition of Security Networks.
Rodney Bosch · August 06, 2013