One of the nation’s largest dealer-driven security firms is proving when it comes to alarm monitoring scale and quality need not be mutually exclusive. Monitronics’ tireless commitment to managing false alarms and reducing unnecessary dispatches has enabled it to become the first monitored services specialist to capture the Police Dispatch Quality (PDQ) Award
Scott Goldfine · October 08, 2014
In 2013, Monitronics posted a dispatch rate of 0.184 in the Charlotte-Mecklenburg (N.C.) region, helping the firm to earn a Police Dispatch Quality (PDQ) Award.
Ashley Willis · June 24, 2014
Nominations are being accepted for the ninth annual Police Dispatch Quality (PDQ) Award program.
February 18, 2014
In this Q&A, Vector Security CEO Pam Petrow addresses the larger false alarm issue as well as how technology advancement such as video verification can help.
Scott Goldfine · October 06, 2013
When it comes to effectively managing alarms and reducing false dispatches, Vector Security not only goes strictly by the book — it is adding new chapters. The exceptionally well run company has mastered techniques that please customers and law enforcement alike while maximizing safety. Find out how Vector Security has become the first repeat Police Dispatch Quality (PDQ) Award winner.
By Scott Goldfine · September 30, 2013
Take a look back at the event that was ESX 2013, which was held June 17-21 at the newly christened Music City Center in Nashville, Tenn.
SSI Staff · June 21, 2013
Vector Security’s ongoing efforts to reduce false alarm dispatches have earned it the 2012 Police Dispatch Quality (PDQ) Award. Company representatives accepted the honor on Tuesday during a special ceremony at the Electronic Security Expo (ESX).
June 18, 2013
Installing security and monitoring providers are heading to Nashville for the annual show jointly owned by ESA and CSAA. Here’s a handy preview of the various educational sessions, plus many other happenings on tap.
By Rodney Bosch · June 03, 2013
Newtown (Conn.) Police Chief Michael Kehoe, who served as a first responder during the Sandy Hook Elementary School massacre, will speak about the vital partnership between public safety and private security at the 2013 Electronic Security Expo (ESX) Industry IceBreaker Luncheon.
April 22, 2013
The preeminent tradeshow for installing and monitoring security providers, ISC West is back for another round in Las Vegas. To help attendees prepare for this exciting event, SSI offers a concise overview of what individuals can expect from this year’s show.
March 06, 2013