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Amherst Alarm Collects PDQ Award for False Alarm Reduction Prowess

The Amherst, N.Y.-based security provider proved its false-alarm reduction mettle to take home the hardware at the 2016 Electronic Security Expo.


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HS Technology Group graces the cover of October's issue of SECURITY SALES & INTEGRATION as winner of this year's Police Dispatch Quality (PDQ) Award. Inside, HST President Stuart Forchheimer and others discuss the company's approach to reducing false alarms and other management tactics. Below, Forchheimer offers additional insights into how HST developed its successful program, as well as what the PDQ Award and false alarm reduction means for the industry at large. Scott Goldfine · October 02, 2012

HS Technology proves that implementing a successful false alarm management program does not require an especially large staff or internally generated monitoring services. What it does require is a well-coordinated plan, outstanding communication, follow-through and a commitment to achieving results. All of which HST demonstrated in spades in capturing the 7th annual Police Dispatch Quality (PDQ) Award. By Scott Goldfine · September 30, 2012

Vector Security nearly became the first company to capture its second PDQ Award as the firm took home the inaugural trophy in 2006. Next year, the company will mark the 10th year since launching its ambitious and comprehensive program to reduce false alarm activations. By Scott Goldfine · September 30, 2012

Monitronics has implemented a False Alarm Control Team (FACT) to build relationships with responding authorities and decrease false alarms that take police off the streets to handle true emergencies. By Scott Goldfine · September 30, 2012

SSI Editor-in-Chief Scott Goldfine offers 12 steps to communicate and disseminate information. By Scott Goldfine · September 30, 2012

The October edition of SECURITY SALES & INTEGRATION, the 2012 Alarm Response Issue, features a cover story on the Police Dispatch Quality (PDQ) Award program. To whet your appetitte for it, SSI Editor-in-Chief Scott Goldfine asked two of the false alarm management and false dispatch reduction program judges to weigh in on where the industry currently stands in these efforts and why the importance of the PDQ Award. Scott Goldfine · September 25, 2012

The October edition of SECURITY SALES & INTEGRATION, the 2012 Alarm Response Issue, features a cover story on the Police Dispatch Quality (PDQ) Award program. To whet your appetitte for it, SSI Editor-in-Chief Scott Goldfine asked two of the false alarm management and false dispatch reduction program judges to weigh in on where the industry currently stands in these efforts and why the importance of the PDQ Award. Scott Goldfine · September 25, 2012

The Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA) awarded HS Technology Group of Baltimore with the 2011 Police Dispatch Quality (PDQ) Award. June 25, 2012

During the Central Station Alarm Association’s (CSAA) Annual Meeting on Oct. 14-19 here, the group awarded Vector Security President Pam Petrow with the Stanley C. Lott Award. The accolade is CSAA’s top honor. October 27, 2011

After the IQ Certification Board of Directors approved four companies for recertification, IQ Chair Tim Creenan discusses the process with SSI. October 12, 2011


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