In this blog exclusive, Editor-in-Chief Scott Goldfine speaks with Customer Alarm COO Melissa Brinkman and Director of Marketing and Vice President Nikki Johnson on best practice tips on reducing false alarms. The techniques helped the company earn the 2011 Police Dispatch Quality (PDQ) award.
Scott Goldfine · August 09, 2011
Proven techniques that cut false alarms and police dispatches are business as usual for Custom Alarm. The company’s assimilation of practices like two-call verification and following up on all false alarms helped it earn the 6th annual Police Dispatch Quality (PDQ) Award. Find out what makes its outstanding false alarm management program tick.
By Scott Goldfine · July 31, 2011
Welcome back to SECURITY SALES & INTEGRATION's "Security Speaking" podcast! Here, Stan Martin, executive director of the Security Industry Alarm Coalition (SIAC), talks about issues affecting the industry, including efforts to reduce false alarms.
July 26, 2011
The Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA) named Custom Alarm of Rochester, Minn., as the 2010 Police Dispatch Quality (PDQ) Award winner on Tuesday.
June 06, 2011
The Installation Quality (IQ) Certification Program is now a sponsor of the Police Dispatch Quality (PDQ) award.
May 24, 2011
With 900 exhibitors, a newly revamped education program and scores of special events such as the 2011 SAMMY Awards, ISC West continues to reign as the most important trade show for installing security contractors. Check out SSI’s conference preview to plan your schedule ...
March 29, 2011
Since its launch three years ago, I have always enjoyed the Electronic Security Expo (ESX) for its education sessions and great networking opportunities.
By Scott Goldfine · August 05, 2010
Broadview Security is going out with a bang. On the verge of being absorbed into ADT, the company has received the 5th annual Police Dispatch Quality (PDQ) Award for its outstanding false alarm management program. See what makes the plan so strong.
By Scott Goldfine · August 04, 2010
The August issue of SSI features a profile of this year's Police Dispatch Quality (PDQ) Award winner, Broadview Security (presently becoming part of ADT), and its highly commendable false alarm management practices.
Scott Goldfine · July 21, 2010
The Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA) and SECURITY SALES & INTEGRATION have named Broadview Security as the 2010 Police Dispatch Quality (PDQ) Award winner...
June 15, 2010