Offering service and maintenance agreements to your clientele not only provides new streams of recurring revenue but can also go a long way in helping stem attrition. Find out what the proper cost structure components are and how to convince customers to sign on the dotted line.
By Peter Giacalone · September 28, 2010
Central Station Alarm Association (CSAA) has released results from its latest Security Trends survey, which identifies and measures the monitoring/installation industry's monthly revenues, profits, attrition rates and marketing expenditures.
September 28, 2010
With increasing recurring revenue and stemming attrition both priorities for most installing security contractors, offering customers identity theft protection is shaping up as a new means of achieving long-established business model goals.
By Rodney Bosch · September 09, 2010
Much like the famous quote about time, technology also marches on. During the past two to three years, much has been made about “cloud computing” and what it will do to revolutionize the future. Let’s take a look at exactly what cloud computing means, what anything “as-a-service” means (e.g. software as a service, or SaaS) and what effect it may have on our industry.
August 31, 2010
Central Station Alarm Association (CSAA) has released results from its first Security Trends survey, which aims to identify and measure the monitoring/installation industry's revenues, profits and attrition rates on a monthly basis.
August 05, 2010
In today's competitive market for intrusion and fire/life-safety alarm systems and monitoring, it can be tough to create new customers.
By Mark Matlock · August 04, 2010
Annual report addresses fire/life-safety market's trends, technologies, controversies, codes and opportunities. Learn how fire systems contractors can continue to build on a 20-year run of declining incidents, deaths and injuries.
May 05, 2010
On April 8, the FCC issued a public statement in the form of a document titled, FCC Announces Broadband Action Agenda, that in essence says whether anyone likes it or not we’re going to phase out plain old telephone service (POTS), also known as the public switched telephone network (PSTN) and in its place create an IP-switched national infrastructure.
April 30, 2010
Even though monitoring, specifically the revenue created through the provision of monitoring services, is essential to any installing security contractor it is not the only facet to building a successful operation.
By Peter Giacalone · April 30, 2010
Brink's Home Security Holdings Inc. released its first quarter results, announcing an 8-percent increase in recurring monthly revenue...
April 28, 2010