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Report: 43% of Security Contractors Tab Customer Loyalty as Biggest Bottom-Line Boost

Nearly three in four installing and/or monitoring security systems providers say their businesses are on more solid financial ground than they were three years ago. While plenty of challenges remain, this…


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The 2010 US census is a fascinating statistical look at a wide range of factors impacting life in the United States, not least of which is the effect of crime – robbery and burglary in particular. Using the data from the Robbery and Property Crimes report, this infographic takes a look at crime in modern America – where it happens, when it happens, and how often. September 25, 2012

Seven in 10 security directors/managers are looking to spend more money on security, with 72% of that group considering new or upgraded systems. However, SSI’s eighth Commercial End-User Study also shows increased sensitivity to equipment and integrator costs, and the belief that safety within organizations has slipped. By Scott Goldfine · September 03, 2012

The National Systems Contractors Association (NSCA) Market Intelligence Briefing (MIB) Series focuses on internal and external factors surrounding the commercial electronic systems industry. July 31, 2012

Grow the business! Generate more sales! Reduce attrition! Deliver better customer service! Raise employee morale! And do it all more cheaply and efficiently. That’s the tall order most security company managers face in today’s economy-challenged landscape. Fortunately, the Operations & Opportunities Report offers clues and shortcuts toward success, including which technologies, services and markets to target. By Scott Goldfine · July 31, 2012

The residential market is shaking off the recession to emerge with greater upside than ever. Consumers want new technologies and services associated with home controls and remote access, and security companies are positioned to deliver them. With the latest trends, sales tips, technology and more, SSI’s Rebirth of Residential Security Revenues special section tells how to cash in. First up: New market research.   July 01, 2012

Fuel costs, insurance expenses, driver training and other challenges are keeping some installing security company owners and vehicle fleet managers awake at night. SSI’s second Super Security Fleets study taps into hundreds of firms nationwide to assess key factors vital to effective operations.   By Scott Goldfine · June 17, 2012

A look at residential fire sprinkler and false fire alarm activity trends offer installing system contractors insights on the latest developments driving the marketplace. SSI’s annual report also provides legislative and code updates for carbon monoxide detection. By Rodney Bosch · April 30, 2012

The security systems integration business is rattling as much as humming, with operators continuing to extricate themselves from economic quicksand. SSI’s eighth annual Systems Integrator Study highlights the fits and starts of recovering profitability, as well as numerous positive trends for companies to zero in on. By Scott Goldfine · April 01, 2012

Slowly but surely installing North American security contractor companies are becoming more diverse. SSI’s fourth biannual Security Industry Demographic Census shows that changes along gender, race, ethnicity and other lines are transforming this historically homogenous business. The 2012 Census not only profiles and reveals the practices of a typical manager working in the industry today, but also operational facets of the businesses themselves. By Scott Goldfine · March 04, 2012

Increasingly, electronics consumers expect much more than quality devices; they desire a quality experience. That trend is supported by consumer research conducted by IBM, which found that with the proliferation of connected devices and increased network accessibility, consumers are demanding high performance and enhanced, integrated device experiences. January 31, 2012


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