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Answering the Service Call of Duty

Those who look at service calls as a headache and a drain to the bottom line are missing the boat. Proper training all down the line from sales to installation to service to customer minimizes service…


Latest in Tech Talk

National Safety Month is a perfect time to get your security company up to speed on learning about and implementing best worker safety practices. Bob Dolph · June 26, 2014

Those who look at service calls as a headache and a drain to the bottom line are missing the boat. Proper training all down the line from sales to installation to service to customer minimizes service call frequency and maximizes opportunities. By Bob Dolph · January 09, 2014

When you think about it, a cable splice is really the termination of two or more wires. And poor cable termination practices are the No. 1 technical problem for alarm system installation and service. Thus the need to discuss some time-proven cable splicing techniques. By Bob Dolph · December 01, 2013

With no apparent slowdown in sight for violent outbursts claiming innocent lives in areas where people gather, it is time to reassess all areas of access control. Find out how better practices and technology advancements can help the cause. By Bob Dolph · October 31, 2013

While video surveillance is the most overt example of the security industry’s technology advancement the past 20 years, too often it’s also a leading source of disappointment due to improper deployment and usage. Find out some of the system design techniques, features and best practices to optimize today’s impressive network video capabilities. By Bob Dolph · September 30, 2013

One of the most basic elements of an intrusion system is the alarm contact or switch used to secure doors, windows and other building openings. Although ubiquitous and not overly complex, alarm contacts nonetheless require the utmost attention to ensure proper alarm system operations. By Bob Dolph · September 03, 2013

As security practitioners we tend to limit our horizons by remaining in the same circles. Particularly as technologies continue to converge and evolve, the lines become blurred among building systems. Audio/visual, real estate and construction are examples of fields crossing more and more into our realm. By Bob Dolph · July 31, 2013

Smart security practitioners know better than to ever underestimate the power of Mother Nature. That includes lightning strikes, which can wreak havoc for systems unless they are properly grounded and equipped with surge protection. By Bob Dolph · July 01, 2013

Unfortunately, there is no shortage of security systems installations gone wrong — sometimes with devastating and fatal consequences. Two in particular serve as departure points to review critical practices and grasp why wisdom trumps smarts. By Bob Dolph · June 02, 2013

Mercifully, testing devices are keeping pace with advancing technology. By Bob Dolph · April 30, 2013




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