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Answering the Service Call of Duty

Those who look at service calls as a headache and a drain to the bottom line are missing the boat. Proper training all down the line from sales to installation to service to customer minimizes service…


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Today’s business climate calls for an evolution in your approach to RMR in order to maintain existing accounts’ satisfaction levels and to improve the opportunities to attract new high-quality subscribers. Bob Dolph · December 15, 2014

Make sure to familiarize yourself with these pertinent reference resources, highlighted camera specifications and technology wrinkles when traversing from analog to digital CCTV. Bob Dolph · November 25, 2014

Incentives, standardized procedures and better communication are just some of the ways to improve efficiencies, but the initiative must be a joint effort from technicians, sales and management. Bob Dolph · November 19, 2014

For various reasons, the industry remains a relative secret when it comes to attracting prospective young talent. Help spread the message, as well as the tools, to foster the next generation of solution providers. Bob Dolph · November 11, 2014

Video systems designers and installers can’t blindly trust the specifications manufacturers present on their cameras. Let’s look at some real-world evaluations and key performance criteria to consider. A slideshow of five IP cameras is also included. Bob Dolph · October 17, 2014

Chances are you won’t be installing too many systems that must adhere to true UL certification. But examining some core UL standards will give security contractors a strong foundation that should help improve their work. Bob Dolph · October 14, 2014

Sound detection devices are expanding in their applications to cover glass breaking, gunshots, and more. Bob Dolph · August 26, 2014

Considering a low-voltage power supply is behind every video, access control, intrusion and fire system, a systems integrator had better get it right. Find out how smarter power supplies are exceeding traditional devices as connected components that provide system diagnostics and alerts. Bob Dolph · August 18, 2014

If you’re seeking to stand out from the competition, try strain gauge or stress sensor systems. They can help curb false alarms and work toward other useful automated functions to benefit clients. Bob Dolph · July 29, 2014

National Safety Month is a perfect time to get your security company up to speed on learning about and implementing best worker safety practices. Bob Dolph · June 26, 2014


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