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Answering the Service Call of Duty

Those who look at service calls as a headache and a drain to the bottom line are missing the boat. Proper training all down the line from sales to installation to service to customer minimizes service…


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One of the most basic elements of an intrusion system is the alarm contact or switch used to secure doors, windows and other building openings. Although ubiquitous and not overly complex, alarm contacts nonetheless require the utmost attention to ensure proper alarm system operations. By Bob Dolph · September 03, 2013

As security practitioners we tend to limit our horizons by remaining in the same circles. Particularly as technologies continue to converge and evolve, the lines become blurred among building systems. Audio/visual, real estate and construction are examples of fields crossing more and more into our realm. By Bob Dolph · July 31, 2013

Smart security practitioners know better than to ever underestimate the power of Mother Nature. That includes lightning strikes, which can wreak havoc for systems unless they are properly grounded and equipped with surge protection. By Bob Dolph · July 01, 2013

Unfortunately, there is no shortage of security systems installations gone wrong — sometimes with devastating and fatal consequences. Two in particular serve as departure points to review critical practices and grasp why wisdom trumps smarts. By Bob Dolph · June 02, 2013

Mercifully, testing devices are keeping pace with advancing technology. By Bob Dolph · April 30, 2013

While it has not progressed at the same pace as IT, physical security is nonetheless surely if slowly heading toward open and interoperable devices and systems. Find out why this is important to the future of electronic security and some of the organizations paving the way. By Bob Dolph · April 02, 2013

While discussion regarding high definition surveillance video has overwhelmingly centered around IP connectivity, there is an alternative. HDcctv, an HD-SDI-based open industrial standard for transmitting uncompressed digital video over point-to-point coax links, offers advantages depending on the application. By Bob Dolph · March 06, 2013

While radio frequency identification, or RFID, has been around a long time the technology is advancing and migrating into new uses and applications. Learn the different types of technology and how to deploy them in ways that will win over new customers. By Bob Dolph · January 31, 2013

Here's a look at manufacturer Web sites chosen by SSI readers. Bob Dolph · January 08, 2013

Technological advancements in communication protocols and transmission methods are allowing building systems to achieve connectivity and functionality like never before. Learn how to provide clients with total system solutions that optimize the capabilities of security as well as its value proposition. By Bob Dolph · January 01, 2013


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