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Answering the Service Call of Duty

Those who look at service calls as a headache and a drain to the bottom line are missing the boat. Proper training all down the line from sales to installation to service to customer minimizes service…


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While it has not progressed at the same pace as IT, physical security is nonetheless surely if slowly heading toward open and interoperable devices and systems. Find out why this is important to the future of electronic security and some of the organizations paving the way. By Bob Dolph · April 02, 2013

While discussion regarding high definition surveillance video has overwhelmingly centered around IP connectivity, there is an alternative. HDcctv, an HD-SDI-based open industrial standard for transmitting uncompressed digital video over point-to-point coax links, offers advantages depending on the application. By Bob Dolph · March 06, 2013

While radio frequency identification, or RFID, has been around a long time the technology is advancing and migrating into new uses and applications. Learn the different types of technology and how to deploy them in ways that will win over new customers. By Bob Dolph · January 31, 2013

Here's a look at manufacturer Web sites chosen by SSI readers. Bob Dolph · January 08, 2013

Technological advancements in communication protocols and transmission methods are allowing building systems to achieve connectivity and functionality like never before. Learn how to provide clients with total system solutions that optimize the capabilities of security as well as its value proposition. By Bob Dolph · January 01, 2013

The Internet is often the first place industry professionals go today to find the latest news and information, particularly when it comes to security products. And yet there are still so many Web sites that miss the mark in terms of what they offer installing security contractors. Find out what to look for along with some of fellow readers’ favorite sites. By Bob Dolph · December 02, 2012

The annual ASIS tradeshow has long been considered one of the security industry’s most important events. Discover some of the interesting developments to come out of this year’s event in Philadelphia. By Bob Dolph · November 01, 2012

Technology and customer desires are conspiring to create a wealth of sales prospects for those offering central station monitoring solutions. The question is: Are you up for the challenges that cashing in entails? Learn about the hot trends and the view from the top. By Bob Dolph · September 30, 2012

How many times have you been in a public place and heard an announcement that was impossible to recognize? What if the message was an evacuation order for assistance in exiting a burning building? Learn the critical facets of speech intelligibility and how to test for it. By Bob Dolph · September 03, 2012

It’s unlikely that perfection will ever be achieved to the point where security/life-safety systems prevent humans from ever experiencing any harm. However, sensible standards and practices can substantially reduce the likelihood of that harm. By Bob Dolph · July 31, 2012




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