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Customer Service and Building Relationships Pays Dividends in Business

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies.


Latest in The Big Idea

Stay in tune with and benefit from associations involvement. Ron Davis · October 31, 2016

What brand message is your customers’ experience sending? Ron Davis · September 28, 2016

Wayne Boggs, president of Richmond Alarm Co. in Richmond, Va., has been in the alarm industry for five decades. He shares how companies can best overcome their problems. Ron Davis · August 12, 2016

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies. Ron Davis · July 22, 2016

Much has been made about the do-it-yourself (DIY) movement. How do security companies identify whether that or any other trend is simply a fad or a staple of the next game-changer in the industry? Ron Davis · June 03, 2016

Jim Brannen was a natural leader during his time in the industry. Brannen died in March and now his long-time partner, Ron Davis, looks back on his fondest memories of Brannen. Ron Davis · May 10, 2016

What does a family security company do when the new generation takes over? Does the new management carve its own path or stick to what worked for the company in the past? Ron Davis · April 19, 2016

Security dealers are wrapped in trying to figure out which business venture to tackle next. Stepping back and thinking from an end user's perspective can help lead businesses on the right track. Ron Davis · March 25, 2016

To make your alarm company stand out, find your unique selling point by evaluating what you do best. Then make sure everyone that comes across your business understands that unique quality. Ron Davis · February 10, 2016

Peder Kolind died of a heart attack in 2015, but not before the former head of Brink's Home Security changed the alarm industry. SSI columnist Ron Davis reflects on Kolind's impact on the industry and how he introduced low-cost systems and monitoring. Ron Davis · January 22, 2016




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