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Does Your Security Business Accommodate What Customers Want?

Security dealers are wrapped in trying to figure out which business venture to tackle next. Stepping back and thinking from an end user's perspective can help lead businesses on the right track.


Latest in The Big Idea

When I met Mike Polizzi nearly 30 years ago, I sensed his company was on a fast track to success ... By Ron Davis · October 31, 2008

Robert Few has learned an invaluable lesson early on and it’s one that every good businessperson truly understands ... By Ron Davis · September 30, 2008

When you surrounded yourself with quality people and make use of their thinking, it can force you to unleash the power that’s within your mind in creative thought. By Ron Davis · August 31, 2008

When Mike Duffy told me his great idea, I just looked at him and for a second, the image of a bus flashed through my mind. I then realized what he was really saying. The companies that we work with are the “buses” in our lives. The quality of the ride and the satisfaction that we get from it is in large part determined by making sure we ... By Ron Davis · July 31, 2008

Wilson has been in the industry for years — probably more than his age would indicate! His company monitors more than 850,000 accounts and is one of the top three largest wholesale central stations in the world. Tony is young, bright and a real pro ... By Ron Davis · June 30, 2008

It seems as though we’ve done a number of columns on this same variation about customers, and of course, you can never run out of ideas and material to write. As I interviewed Pierson at ISC West, I realized she is starting her third career in just the few short years that I’ve known her ... By Ron Davis · May 31, 2008

Divorce. Hostility. Families broken apart. Estrangement. Collapse of family relationships. All are words or phrases that describe what happens when family members in family-run businesses are not ... By Ron Davis · April 30, 2008

The more I examine Pierce’s statement, the more I realized it is not so much that you have to find a new business, but find something that excites you like a new business. Most of us who own companies tend to have family involved in the business. As a result, family drives many of the ... By Ron Davis · March 31, 2008

When I retired from Security Associates Int’l (SAI) as its founder and CEO, I formed a company called GraybeardsRus. It was designed to provide an advisory board experience for small- to medium-size alarm companies that didn’t have an outside board of directors. It seems as though so many ... By Ron Davis · February 29, 2008

I think what Stang really means is that not only do we have to step outside our business and look at it through the eyes of newcomers, but we have to look at other businesses and industries to see what they can offer us in our business. Integration and convergence have become such hot ... By Ron Davis · January 31, 2008


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