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Customer Service and Building Relationships Pays Dividends in Business

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies.


Latest in The Big Idea

A long time ago — almost 50 years — as I was trying to learn the profession of selling, I sat down with a book that many people told me was the “bible of selling” ... By Ron Davis · March 31, 2009

Position yourself as a top integrator, a top security company in the marketplace and a name to be recognized. To do that, move into an organic growth mode by utilizing salespeople and be a major acquirer of quality companies. Both will make you stronger. By Ron Davis · February 28, 2009

As Belisle has grown in the business, he has expanded both the size and scope of the business, and has become more of an integrator in many ways. He recently ... By Ron Davis · January 31, 2009

Roy is a success by any standard. He has an “old world” response on how to run a business ... By Ron Davis · December 31, 2008

When I met Mike Polizzi nearly 30 years ago, I sensed his company was on a fast track to success ... By Ron Davis · October 31, 2008

Robert Few has learned an invaluable lesson early on and it’s one that every good businessperson truly understands ... By Ron Davis · September 30, 2008

When you surrounded yourself with quality people and make use of their thinking, it can force you to unleash the power that’s within your mind in creative thought. By Ron Davis · August 31, 2008

When Mike Duffy told me his great idea, I just looked at him and for a second, the image of a bus flashed through my mind. I then realized what he was really saying. The companies that we work with are the “buses” in our lives. The quality of the ride and the satisfaction that we get from it is in large part determined by making sure we ... By Ron Davis · July 31, 2008

Wilson has been in the industry for years — probably more than his age would indicate! His company monitors more than 850,000 accounts and is one of the top three largest wholesale central stations in the world. Tony is young, bright and a real pro ... By Ron Davis · June 30, 2008

It seems as though we’ve done a number of columns on this same variation about customers, and of course, you can never run out of ideas and material to write. As I interviewed Pierson at ISC West, I realized she is starting her third career in just the few short years that I’ve known her ... By Ron Davis · May 31, 2008


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