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The Big Idea

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Customer Service and Building Relationships Pays Dividends in Business

Dick Sampson of American Alarm clearly invests in customer service and treating people well. That goes for all security companies.


Latest in The Big Idea

I've only known David Hood for about five years. That's when we helped his company acquire a client of Davis Marketing Group, a.k.a. The Graybeards. When I thought about Hood's idea, I reflected on how many young people are coming into the industry. They are alert, bright, enthusiastic and trying to establish themselves. This new generation of managers/owners/executives is taking over a big segment of the industry. By Ron Davis · August 31, 2009

"With all of your senses still intact and with everything that you have to be grateful for in front of you, focus on the things that are really important and let the minutia — the flotsam of life — flow gently away. Fight the good fight, and recognize that success in any endeavor not only is dependent upon the achievement, but also how we see it.” By Ron Davis · June 30, 2009

A long time ago — almost 50 years — as I was trying to learn the profession of selling, I sat down with a book that many people told me was the “bible of selling” ... By Ron Davis · March 31, 2009

Position yourself as a top integrator, a top security company in the marketplace and a name to be recognized. To do that, move into an organic growth mode by utilizing salespeople and be a major acquirer of quality companies. Both will make you stronger. By Ron Davis · February 28, 2009

As Belisle has grown in the business, he has expanded both the size and scope of the business, and has become more of an integrator in many ways. He recently ... By Ron Davis · January 31, 2009

Roy is a success by any standard. He has an “old world” response on how to run a business ... By Ron Davis · December 31, 2008

When I met Mike Polizzi nearly 30 years ago, I sensed his company was on a fast track to success ... By Ron Davis · October 31, 2008

Robert Few has learned an invaluable lesson early on and it’s one that every good businessperson truly understands ... By Ron Davis · September 30, 2008

When you surrounded yourself with quality people and make use of their thinking, it can force you to unleash the power that’s within your mind in creative thought. By Ron Davis · August 31, 2008

When Mike Duffy told me his great idea, I just looked at him and for a second, the image of a bus flashed through my mind. I then realized what he was really saying. The companies that we work with are the “buses” in our lives. The quality of the ride and the satisfaction that we get from it is in large part determined by making sure we ... By Ron Davis · July 31, 2008




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