Brink’s Honored by J.D. Power for Caller Committment

IRVING, Texas — Brink’s Home Security’s call center has been honored by market evaluation firm J.D. Power and Associates for sustaining a high customer satisfaction level. Brink’s has been certified under J.D. Power’s Certified Call Center Program™, which only certifies call centers that perform within the top 20 percent of companies nationwide for customer service.

“We had to reduce the need for our customers to call,” says Carole Vanyo, senior vice president of customer operations for Brink’s. “Accordingly, we constantly evaluate interactions, expectations and satisfaction.”

Vanyo says Brink’s call center focuses on one contact resolution vs. average handle time as well as making improvements based on customer feedback. This has meant a strong emphasis on the hiring process. “Our employees are highly trained to deliver the necessary service to ensure we get it right the first time.”


If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!

Security Is Our Business, Too

For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Commercial Integrator + Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add to your bottom line.

A FREE subscription to the top resource for security and integration industry will prove to be invaluable.

Subscribe Today!

Get Our Newsletters