How an EMS Facility Improved Its Security Through Access Control

Estill County EMS chose Bates Security to install infinias access control from 3xLOGIC to improve security and give staff peace of mind.

IRVINE, Ky. — When Estill County Emergency Medical Services wanted to upgrade the security of its facility, Shiela Wise, training officer and manager, and her team assembled three bids and in the process, received an education on access control, what different systems can do and what their real security needs were.

“We were looking to secure a building that is in operation 24/7/365,” says Wise. “Our main goals were to secure our medical room, per DEA regulations, and to make our facility safe when staff are here, but also when they need to clear out at a moment’s notice.”

Ultimately, the company’s board of directors chose inifinias access control by 3xLOGIC because they say it met the wide-ranging needs of the County EMS. Bates Security of Lexington, Ky. designed, installed and oversees the system.

Installation was completed about two years ago, with the infinias system managing a total of six doors at the main EMS building, two of which are internal, including the medical room where drugs are stored. Later, two more doors were added at a sub-station location.

“A top concern is the medical room,” says Wise, “I have to be notified when someone is accessing that door. Now, I get an alert anytime someone is attempting to access that secure room anywhere I am, I don’t need to be onsite.”

Wise and other staff are able to manage their eight doors from a single interface, by any computer with an Internet connection.

“It was important that I could easily operate the system software without help from anyone else. And Sean Moberly from Bates is always available for questions and any maintenance that’s needed. It’s a great feeling to know that when we’re away doing our jobs all our worldly possessions back at the facility are protected and we don’t have to worry,” adds Wise.

Estill County EMS has 35-40 employees, and at any given time, upwards of 15 people are at the main station on a daily basis. The infinias system manages access for all employees, as well as outside contractors who do radio and computer maintenance and the Chairman of the Board of Directors. Wise also grants temporary access to hospital staff who use the facility for training.

As the main administrator, Wise has created five different sub-groups among all employees and visitors, providing each group with the access privileges they need to do their jobs, while ensuring that only a few individuals have full access to all doors and areas.

“I think the system works really well. There was a short learning curve, but it’s quite user friendly and we’ve not had any problems. From what I was told at our original meeting with Bates through operations today, we got exactly what we were told, and we’re very satisfied,” says Wise.

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