Paxton Installer App Available for Download
Installers can access to up-to-date product specifications, technical documents, video installer instructions and more.
GREENVILLE, S.C. — A new installation aid app from Paxton is now available to download . The tool has been designed as a centralized platform, giving installers and system administrators access to key information they need to deploy and manage Paxton products and solutions.
Regulatory guidelines and social distancing measures brought about by the COVID-19 pandemic have led to essential and innovative updates for Paxton’s long-standing access control system Net2, according to the company.
“There are certain things, such as this pandemic, that happen outside of our direct control and where possible, I think it’s important to try to see the opportunity to do something fresh and different,” explains Paxton CEO Adam Stroud.
Among other feature sets, the app gives installers access to up-to-date product specifications, technical documents, video installer instructions, as well as answers to many FAQs on their mobile device.
“At Paxton we are always looking for opportunities to improve the service and information we provide to our valued installers and their customers,” Adam says. “Saving them time and making their working lives more convenient is why we have invested in developing the new Paxton Installer app.”
Paxton designed the app’s search functionality with a seamless experience in mind, the company says. Individual product information can be accessed within seconds via the app’s built-in bar code scanner. Installers will also be able to direct dial Paxton’s technical support team and find a list of their local distributors to make sourcing products and getting installation advice quick and easy.
“We have an ever-growing library of content about our products and solutions. Finding the right information when you need it can often be a challenge,” Adams says. “Making this easier for our installers has been one of the key objectives of the new app. You will be able to simply scan or search for your product, and all the information is right there for you. In addition, the app gives you immediate access to our vast knowledge base that is used by our own customer support team.”
Another benefit of the app for installers is the ability to favorite link documents for quick access and share information with co-workers or end users via email, text, Airdrop or WhatsApp. All documents and videos are also available offline as they are downloadable within the app. This makes it possible to access information when internet access is a problem.
The app is available to download on iOS and Android smart devices.
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