RemoteLock at ISC West Virtual 2020

RemoteLock’s EdgeState platform can control wireless locks directly from the Cloud and provide centralized management for wireless locks from leading manufacturers.

ISC West will be going completely virtual this year for the first time ever Oct. 5-7.

Ahead of this year’s virtual show, SSI spoke with RemoteLock CEO Nolan Mondrow to find out what the company will be showcasing at ISC West.

What is the top product or offering your company is promoting at this time, and what makes it unique or special?

RemoteLock is setting the standard in universal access control with our easy-to-use, scalable and future-proof software. What sets RemoteLock apart from the other access control solutions is our ability to manage smart locks from all the leading brands (such as Schlage, Yale, and Kwikset) as well as hardwired access control hardware conveniently from the cloud. Our platform gives customers the ultimate flexibility to mix and match their hardware of choice to fit their unique needs while still managing it all from a single platform.

That means a customers’ entire access system can be managed centrally and remotely so they can instantly grant any person access to any space, from wherever they are. We can go even further by streamlining workflows and revealing new service opportunities by integrating our software API with our customers’ essential software system, such as property management, rental booking systems, and CRM platforms.

Nolan Mondrow

RemoteLock is already being used to open doors across the world more than 100+ million times per year, secures doors in more than 65 countries, and engages with more than 40+ million users each year. It is used in installations controlling access control panels alone, panels plus a combination of wireless locks from major manufacturers like Yale, Kwikset and Schlage, and in installations using wireless locks alone. It has been deployed across a wide spectrum of applications including:

  • Commercial buildings around the world that rely on RemoteLock to expand their existing access control system needs to cover interior doors such as server rooms, conference rooms, private offices, and supply rooms—locations where traditional access control has been too cost prohibitive.
  • A Fortune 100 retailer that uses RemoteLock to protect sensitive in-store areas and leverages the open API to integrate directly to its workflow management system.
  • Multi-family housing complexes around the nation that use RemoteLock to offer smart access as a resident amenity to individual apartment units while managing their hardwire access control to common areas, elevators and maintenance closets.
  • Vacation rental management companies and owners who use RemoteLock to manage keyless entry for their rental properties. With direct integrations to leading booking software applications such as Airbnb and Escapia, rental owners can automate sending access credentials to guests according to their stay schedules and eliminate key management hassle.

What other products or offerings would you like to highlight, and what are some of their unique qualities?

RemoteLock presents a very exciting product for integrators interested in RMR opportunities because it provides a turnkey solution for them to make recurring revenue on every single door they install, regardless of the lock type, door style, or credential. Their customers can now easily and affordably manage access to every door—not just the ones that can justify expensive, hardwired access control solutions—which provides more opportunity for integrators.

One of the biggest obstacles for integrators to overcome when adding managed access or other RMR to their portfolio is billing. We offer multiple billing options for integrators within RemoteLock so they can choose the one that best fits with their existing business processes. RemoteLock’s integrator portal allows integrators to login and manage all aspects of their customers’ accounts.

From this portal, integrators can manage all aspects of the system, including user additions and deletions, access groups, access schedules, access reports, etc. so integrators can create the bundled RMR services that best fit their customers’ needs. Additionally, the portal shows each customer’s status with regard to billing so integrators can see who is coming up for renewal and who is delinquent at a glance. These capabilities allow integrators a turnkey managed access service they can sell to their customers.

What else is new or noteworthy about the company for 2020?

We continue to grow with our integrator channel partners and we’re also developing tools to educate integrators on how they can go after new markets with RemoteLock. We are continually adding new software features to our platform along with new products and lock partners that are compatible with our system and look forward to rolling those out throughout the year as well.

What is your company’s overall value proposition to installing security dealers/integrators? Why should they do business with you?

From an integrator perspective, there is great demand for solutions that bring recurring monthly revenue (RMR) opportunities. With RemoteLock, integrators can bundle in several services like maintenance contracts, warranties, managed access, reports from system data, etc. to build customized RMR programs for their customers. Leveraging our cloud-based universal access control platform also moves the cost of access control systems from the capital expense to operating expense category in many cases, making budgetary objections easier to overcome so integrators can win more business.

The cost of “traditional” hardwired access control can be as high as $3,000 to $5,000 per door which means end-users frequently only cover external or critical access doors on their sites. RemoteLock reduces that cost by integrating with leading wireless locks that can be quickly and cost-effectively installed on internal, unmanaged doors that are typically not within reach due to budget constraints. Integrators can expand business with their existing customers with a solution to secure server rooms, conference rooms, private offices, and other such doors to build their businesses while providing value-add to their customers. With our ever-expanding lock and hardware integrations, integrators can truly offer their customers unrivaled choice and flexibility to build the access control system that fits their unique needs.

What do you see as some of the top opportunities in the marketplace right now?

Last year, we finally saw the accelerated adoption of Cloud-based access control as integrators are creating innovative new revenue streams for their businesses in the face of margin erosion on hardware. However, if we extend the lens beyond that market dynamic, the biggest paradigm shift we will see this year will be driven by end-users. The end-user expectation has shifted as they have begun to have personal experience with the capabilities of wireless locks.

Now, end-users who have smart locks at home and encounter them in the commercial world expect integrators to have a solution for each individual door, all at a cost proportional to their security and complexity. The cost of “traditional” hardwired access control for a sophisticated lock for every door is no longer an acceptable answer. End-users are realizing that access control is possible on doors beyond the perimeter and that will be a key market demand as we go through 2020.

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