Securing Customer and Company Data

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Lexus of Westminster is California’s premier Lexus dealership, recognized for providing an exceptional ownership experience on par with the luxury brand. With an eye toward customer satisfaction, increased efficiency, reduced maintenance requirements and strengthened access control, Lexus of Westminster determined that the construction of a new showroom was also an opportunity to upgrade the dealership’s security system and take advantage of IP-based technology. With help from system integrator and IP experts ASCI Security, the dealership evaluated and then quickly chose the S2 NetBox from S2 Security Corporation (S2).

Providing an Insider’s View

Chris Longpre, the vice president of Lexus of Westminster responsible for security, has a background in engineering and software development. Despite his familiarity with technology, Longpre became frustrated with managing the dealership’s outdated security system. Longpre notes that implementation and configuration were difficult, the system crashed often, and updates could only be performed while he was on the premises as there was no remote maintenance. Add to that a lack of responsiveness from the security system’s manufacturer, as well as no upgrade path for the product and Longpre was ready to make a change.

Given the amount of financial and personal data that the dealership collects during the sales process, a new security system had to provide Lexus of Westminster with rock-solid access control.

“We treat the inside of this showroom as though it were a bank,” says Longpre. “We collect and manage sensitive data on the premises and are extremely careful about access to the physical space.”

For Longpre, any new system needed to streamline the addition of new employees to the system and ensure that company and customer data was kept safe both from those with malicious intent and from innocent “insider threats” that occur when employees inadvertently create security breaches by sharing door codes or simply neglect to follow protocol.

Longpre also realized the value in video monitoring for the showroom and recording video for event management. He foresaw that future construction to the dealership’s remote service location would require a security system that would be flexible, could be added on to as needed, and would provide remote monitoring capabilities. And to complete the package, Longpre wanted to work with a system integrator and manufacturer that would provide exceptional service.

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