Author Profile

Morgan Hertel

Morgan Hertel is Vice President of Technology and Innovation for Rapid Response Monitoring.

More About Morgan Hertel

Morgan Hertel's Latest Opinion Posts

Read: Why Central Stations Must Adapt to These Changing Consumer Communications

Why Central Stations Must Adapt to These Changing Consumer Communications

Central stations and call centers need to be able to meet the demands of different standards to be able to serve their clients and end users universally and effectively.

Read: AI Is Great, but the Human Element Remains Essential

AI Is Great, but the Human Element Remains Essential

Rapid Response’s Morgan Hertel explains why, although AI can accomplish great things, some scenarios still need a human touch.

Read: Why Robotics for Security Is Here to Stay

Why Robotics for Security Is Here to Stay

From more informed alarm response to greater detection possibilities, make no mistake — security robotics is not a passing fad.

Morgan Hertel's Latest Posts

Read: Why Central Stations Must Adapt to These Changing Consumer Communications

Why Central Stations Must Adapt to These Changing Consumer Communications

Central stations and call centers need to be able to meet the demands of different standards to be able to serve their clients and end users universally and effectively.

Read: Why Combining A/V & AI Might Finally Lower the False Alarm Rate

Why Combining A/V & AI Might Finally Lower the False Alarm Rate

Video and audio verification are helping to reduce calls for service, but more is needed to combat the human error of false alarms.

Read: How to Regain Lost Time, Potential Profit by Analyzing Monitoring Center Processes

How to Regain Lost Time, Potential Profit by Analyzing Monitoring Center Processes

Rapid Response Vice President Morgan Hertel shares why it’s a necessity to measure, automate and maximize everything monitoring centers do.

Read: How Do Location Services Work?

How Do Location Services Work?

What exactly are location services and how do they work? Here’s how GPS, WiFi, cell towers and beacons work to pinpoint a location.

Read: AI Is Great, but the Human Element Remains Essential

AI Is Great, but the Human Element Remains Essential

Rapid Response’s Morgan Hertel explains why, although AI can accomplish great things, some scenarios still need a human touch.

Read: Why Robotics for Security Is Here to Stay

Why Robotics for Security Is Here to Stay

From more informed alarm response to greater detection possibilities, make no mistake — security robotics is not a passing fad.

Read: 3 Ways Security Pros Can Address DIY Disruption

3 Ways Security Pros Can Address DIY Disruption

Security dealers need to keep doing what they’ve always done — provide unbelievable service, personal relationships and face-to-face expertise. But now they must also provide the features and services that DIY companies are going to be providing.

Read: Why the Alarm Industry and Central Stations Need to Embrace Togetherness

Why the Alarm Industry and Central Stations Need to Embrace Togetherness

Internet and voice networks experience issues all the time, creating potential system liabilities that affect alarm providers and central stations.

Read: Why the Alarm Industry Needs to Agree on a Common Communications Method

Why the Alarm Industry Needs to Agree on a Common Communications Method

2G may have just seen its sunset, but between now and 2021 the industry will also have to replace every 3G/4G radio out there.

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