Author Profile

Morgan Hertel

Morgan Hertel is Vice President of Technology and Innovation for Rapid Response Monitoring.

More About Morgan Hertel

Morgan Hertel's Latest Opinion Posts

Read: Why Central Stations Must Adapt to These Changing Consumer Communications

Why Central Stations Must Adapt to These Changing Consumer Communications

Central stations and call centers need to be able to meet the demands of different standards to be able to serve their clients and end users universally and effectively.

Read: AI Is Great, but the Human Element Remains Essential

AI Is Great, but the Human Element Remains Essential

Rapid Response’s Morgan Hertel explains why, although AI can accomplish great things, some scenarios still need a human touch.

Read: Why Robotics for Security Is Here to Stay

Why Robotics for Security Is Here to Stay

From more informed alarm response to greater detection possibilities, make no mistake — security robotics is not a passing fad.

Morgan Hertel's Latest Posts

Read: How to Operate a Central Station During a Pandemic

How to Operate a Central Station During a Pandemic

Without question, the short-term effects of COVID-19 will be difficult to overcome, and the long-term effects will be difficult to foresee. Here are tips for maintaining the status quo.

Read: Evolving Technology & Costs: The New Paradigms in Monitoring

Evolving Technology & Costs: The New Paradigms in Monitoring

There will be several new “paradigms” emerging all of which will impact the costs of monitoring. As an industry, we need to consider them very carefully.

Read: There’s More to PERS Than You Probably Think

There’s More to PERS Than You Probably Think

The market for personal emergency response monitoring is growing and so are the possibilities. Here’s a handful of use cases you may not have thought of.

Read: Why Central Stations Must Adapt to These Changing Consumer Communications

Why Central Stations Must Adapt to These Changing Consumer Communications

Central stations and call centers need to be able to meet the demands of different standards to be able to serve their clients and end users universally and effectively.

Read: Why Combining A/V & AI Might Finally Lower the False Alarm Rate

Why Combining A/V & AI Might Finally Lower the False Alarm Rate

Video and audio verification are helping to reduce calls for service, but more is needed to combat the human error of false alarms.

Read: How to Regain Lost Time, Potential Profit by Analyzing Monitoring Center Processes

How to Regain Lost Time, Potential Profit by Analyzing Monitoring Center Processes

Rapid Response Vice President Morgan Hertel shares why it’s a necessity to measure, automate and maximize everything monitoring centers do.

Read: How Do Location Services Work?

How Do Location Services Work?

What exactly are location services and how do they work? Here’s how GPS, WiFi, cell towers and beacons work to pinpoint a location.

Read: AI Is Great, but the Human Element Remains Essential

AI Is Great, but the Human Element Remains Essential

Rapid Response’s Morgan Hertel explains why, although AI can accomplish great things, some scenarios still need a human touch.

Read: Why Robotics for Security Is Here to Stay

Why Robotics for Security Is Here to Stay

From more informed alarm response to greater detection possibilities, make no mistake — security robotics is not a passing fad.

Read: 3 Ways Security Pros Can Address DIY Disruption

3 Ways Security Pros Can Address DIY Disruption

Security dealers need to keep doing what they’ve always done — provide unbelievable service, personal relationships and face-to-face expertise. But now they must also provide the features and services that DIY companies are going to be providing.

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