Why Central Stations Must Adapt to These Changing Consumer Communications
Central stations and call centers need to be able to meet the demands of different standards to be able to serve their clients and end users universally and effectively.
Morgan Hertel is Vice President of Technology and Innovation for Rapid Response Monitoring.
Central stations and call centers need to be able to meet the demands of different standards to be able to serve their clients and end users universally and effectively.
Rapid Response’s Morgan Hertel explains why, although AI can accomplish great things, some scenarios still need a human touch.
From more informed alarm response to greater detection possibilities, make no mistake — security robotics is not a passing fad.
There will be several new “paradigms” emerging all of which will impact the costs of monitoring. As an industry, we need to consider them very carefully.
The market for personal emergency response monitoring is growing and so are the possibilities. Here’s a handful of use cases you may not have thought of.
Central stations and call centers need to be able to meet the demands of different standards to be able to serve their clients and end users universally and effectively.
Video and audio verification are helping to reduce calls for service, but more is needed to combat the human error of false alarms.
Rapid Response Vice President Morgan Hertel shares why it’s a necessity to measure, automate and maximize everything monitoring centers do.
What exactly are location services and how do they work? Here’s how GPS, WiFi, cell towers and beacons work to pinpoint a location.
Rapid Response’s Morgan Hertel explains why, although AI can accomplish great things, some scenarios still need a human touch.
From more informed alarm response to greater detection possibilities, make no mistake — security robotics is not a passing fad.
Security dealers need to keep doing what they’ve always done — provide unbelievable service, personal relationships and face-to-face expertise. But now they must also provide the features and services that DIY companies are going to be providing.
Internet and voice networks experience issues all the time, creating potential system liabilities that affect alarm providers and central stations.
This next installment of the SSI Industry Hall of Fame Webcast Series features Jim Henry, executive vice president of corporate development for Securitas Electronic Security.
The new IEEE 802.3bt standard increases the maximum PoE power available mainly by utilizing all four pairs of the structured wiring.
