Monitoring Matters: The Real Cost of False Alarms
False alarms are one of the most distressing and problematic events that can occur for a subscriber or security system user.
Morgan Hertel is Vice President of Technology and Innovation for Rapid Response Monitoring.
False alarms are one of the most distressing and problematic events that can occur for a subscriber or security system user.
There hasn’t been a lot of focused work to leverage the use of AI to modify real-time workflow based on information from disparate systems.
Central stations and call centers need to be able to meet the demands of different standards to be able to serve their clients and end users universally and effectively.
Rapid Response’s Morgan Hertel explains why, although AI can accomplish great things, some scenarios still need a human touch.
From more informed alarm response to greater detection possibilities, make no mistake — security robotics is not a passing fad.
False alarms are one of the most distressing and problematic events that can occur for a subscriber or security system user.
There hasn’t been a lot of focused work to leverage the use of AI to modify real-time workflow based on information from disparate systems.
AI is going to change the way we do things, but let’s take a pause and see what we can actually do today vs. five years from now.
Since standards dictate how you do installations and where systems are monitored, it’s extremely important to understand how they come into being. TMA President Morgan Hertel shares the behind-the-scenes process.
AVS-01 is the first standard to look at many variables and disparate data and use that to ascertain new priorities that can be used by monitoring centers to vary their workflow and notification processes and methods.
Two major themes were on display at Bold’s 2022 conference: integrating everything with everything and controlling the customer experience.
Moving your accounts from POTS lines to an alternate technology will ultimately save you time and increase the value of your company, but more importantly it will provide your subscribers solid and reliable communications into the future.
Today, buyers and lenders have much different metrics when it comes to determining what a fair and equitable purchase price is for a given customer base.
A good many monitoring center customers have strong preferences on how they would like to interact with an associate.
New systems will no longer have a static set of features. Instead, they will be sold on the merits of how fast they can solve our unique problems and how much will it cost.
This session will help integrators better understand the needs and market demands of their retail customers.
Take a closer look at all the recurring monthly revenue trends from our 2021 research
