Why Central Stations Must Adapt to These Changing Consumer Communications
Central stations and call centers need to be able to meet the demands of different standards to be able to serve their clients and end users universally and effectively.
Morgan Hertel is Vice President of Technology and Innovation for Rapid Response Monitoring.
Central stations and call centers need to be able to meet the demands of different standards to be able to serve their clients and end users universally and effectively.
Rapid Response’s Morgan Hertel explains why, although AI can accomplish great things, some scenarios still need a human touch.
From more informed alarm response to greater detection possibilities, make no mistake — security robotics is not a passing fad.
A good many monitoring center customers have strong preferences on how they would like to interact with an associate.
New systems will no longer have a static set of features. Instead, they will be sold on the merits of how fast they can solve our unique problems and how much will it cost.
Due to success with working from home, some organizations want to modify UL 827 to allow for a permanent change that would, in essence, allow remote monitoring during normal nonemergent times.
While Internet providers and even 911 centers experience occasional outages, central stations have become virtually indestructible thanks to strong foundations.
In short, from a technical standpoint, monitoring center operators working from home is not a huge challenge to implement and maintain; it’s all the other rules that make it a challenge.
Without question, the short-term effects of COVID-19 will be difficult to overcome, and the long-term effects will be difficult to foresee. Here are tips for maintaining the status quo.
There will be several new “paradigms” emerging all of which will impact the costs of monitoring. As an industry, we need to consider them very carefully.
The market for personal emergency response monitoring is growing and so are the possibilities. Here’s a handful of use cases you may not have thought of.
Central stations and call centers need to be able to meet the demands of different standards to be able to serve their clients and end users universally and effectively.
Video and audio verification are helping to reduce calls for service, but more is needed to combat the human error of false alarms.
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