Author Profile

Morgan Hertel

Morgan Hertel is Vice President of Technology and Innovation for Rapid Response Monitoring.

More About Morgan Hertel

Morgan Hertel's Latest Opinion Posts

Read: Why Central Stations Must Adapt to These Changing Consumer Communications

Why Central Stations Must Adapt to These Changing Consumer Communications

Central stations and call centers need to be able to meet the demands of different standards to be able to serve their clients and end users universally and effectively.

Read: AI Is Great, but the Human Element Remains Essential

AI Is Great, but the Human Element Remains Essential

Rapid Response’s Morgan Hertel explains why, although AI can accomplish great things, some scenarios still need a human touch.

Read: Why Robotics for Security Is Here to Stay

Why Robotics for Security Is Here to Stay

From more informed alarm response to greater detection possibilities, make no mistake — security robotics is not a passing fad.

Morgan Hertel's Latest Posts

Read: Bold Converge Conference Reveals What Security Providers Want

Bold Converge Conference Reveals What Security Providers Want

Two major themes were on display at Bold’s 2022 conference: integrating everything with everything and controlling the customer experience.

Read: The War on POTS: Making the Move to Alternate Technologies

The War on POTS: Making the Move to Alternate Technologies

Moving your accounts from POTS lines to an alternate technology will ultimately save you time and increase the value of your company, but more importantly it will provide your subscribers solid and reliable communications into the future.

Read: Monitoring Value: Do You Know Your Company’s True Worth?

Monitoring Value: Do You Know Your Company’s True Worth?

Today, buyers and lenders have much different metrics when it comes to determining what a fair and equitable purchase price is for a given customer base.

Read: Why Providing Convenience to Customers Is Key

Why Providing Convenience to Customers Is Key

A good many monitoring center customers have strong preferences on how they would like to interact with an associate.

Read: Finding the Right ‘Stuff’ — Examining New Technologies in Security

Finding the Right ‘Stuff’ — Examining New Technologies in Security

New systems will no longer have a static set of features. Instead, they will be sold on the merits of how fast they can solve our unique problems and how much will it cost.

Read: Evolving Monitoring Center Standards in the Age of COVID

Evolving Monitoring Center Standards in the Age of COVID

Due to success with working from home, some organizations want to modify UL 827 to allow for a permanent change that would, in essence, allow remote monitoring during normal nonemergent times.

Read: How Central Stations Repeatedly Demonstrate Dependability

How Central Stations Repeatedly Demonstrate Dependability

While Internet providers and even 911 centers experience occasional outages, central stations have become virtually indestructible thanks to strong foundations.

Read: Working From Home: Temporary or Forever?

Working From Home: Temporary or Forever?

In short, from a technical standpoint, monitoring center operators working from home is not a huge challenge to implement and maintain; it’s all the other rules that make it a challenge.

Read: How to Operate a Central Station During a Pandemic

How to Operate a Central Station During a Pandemic

Without question, the short-term effects of COVID-19 will be difficult to overcome, and the long-term effects will be difficult to foresee. Here are tips for maintaining the status quo.

Read: Evolving Technology & Costs: The New Paradigms in Monitoring

Evolving Technology & Costs: The New Paradigms in Monitoring

There will be several new “paradigms” emerging all of which will impact the costs of monitoring. As an industry, we need to consider them very carefully.

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