Monitoring centers can track the rhythm of a home to understand expected behavior versus anomalies that require attention.
Morgan Hertel
Morgan Hertel is Vice President of Technology and Innovation for Rapid Response Monitoring.
Morgan Hertel's Latest Posts
Monitoring Matters: Winter Means an Upswing in Carbon Monoxide Issues
It is important to understand what triggers carbon monoxide alarms so that service companies can effectively service their accounts.
Monitoring Matters: Why It’s Crucial for the ASAP-to-PSAP Implementation to Continue
PSAP implementation eases staffing burdens and maintains an open line of communication across the public safety industry.
Monitoring Matters: Cash May Be King, but Data is Golden in the Security World
Data is available for just about everything you do in your business, so much of it is never actually used to improve a business.
Monitoring Matters: Alarm Industry Innovation Needed Now More Than Ever
The alarm industry is stuck in a time warp compared to some others across the technology landscape. It’s time to innovate.
Monitoring Matters: The Real Cost of False Alarms
False alarms are one of the most distressing and problematic events that can occur for a subscriber or security system user.
Monitoring Matters: AI, Deep Learning Could Revolutionize the Alarm Industry
There hasn’t been a lot of focused work to leverage the use of AI to modify real-time workflow based on information from disparate systems.
Adding Perspective on Today’s AI Abilities
AI is going to change the way we do things, but let’s take a pause and see what we can actually do today vs. five years from now.
What Goes Into Creating and Approving Industry Standards? More Than You Think
Since standards dictate how you do installations and where systems are monitored, it’s extremely important to understand how they come into being. TMA President Morgan Hertel shares the behind-the-scenes process.
Why the New AVS-01 Alarm Standard Could Be a Gamechanger
AVS-01 is the first standard to look at many variables and disparate data and use that to ascertain new priorities that can be used by monitoring centers to vary their workflow and notification processes and methods.
Bold Converge Conference Reveals What Security Providers Want
Two major themes were on display at Bold’s 2022 conference: integrating everything with everything and controlling the customer experience.
The War on POTS: Making the Move to Alternate Technologies
Moving your accounts from POTS lines to an alternate technology will ultimately save you time and increase the value of your company, but more importantly it will provide your subscribers solid and reliable communications into the future.
