Author Profile

Peter Giacalone

Peter Giacalone is President of Giacalone Associates, an independent security consulting firm.

More About Peter Giacalone

Peter Giacalone's Latest Opinion Posts

Read: Why You Should Embrace Unified Communications as a Service

Why You Should Embrace Unified Communications as a Service

Unified communications as a service allows onsite and remote users to collaborate seamlessly between devices and platforms — ideal for security dealers and monitoring centers.

Read: Why Security Dealers Should Always Offer a Demo

Why Security Dealers Should Always Offer a Demo

Consultant Peter Giacalone has witnessed dealers who’ve utilized demonstrations as part of their in-home sales presentation generate an increase in their closing ratios.

Read: Why Vetting Companies Requires More Than Just Looking at Ratings

Why Vetting Companies Requires More Than Just Looking at Ratings

Peter Giacalone explains how to properly vet companies when looking at online reviews, as well as how to ensure your employees leave positive ones.

Peter Giacalone's Latest Posts

Read: How to Ensure You’re Getting the Most From Your Monitoring Provider

How to Ensure You’re Getting the Most From Your Monitoring Provider

Central stations provide tools and applications for their dealers and their subscribers to take a greater control of their part in the security chain.

Read: Protecting Both You and Your Clients From Cyber Disaster

Protecting Both You and Your Clients From Cyber Disaster

Focusing on your own network security is one element. Making sure and confirming what outside vendors and networks you and your company connect into or that connect into you is equally important.

Read: Don’t Let Telecoms Hold Your Lines Hostage

Don’t Let Telecoms Hold Your Lines Hostage

The ability to control your own telephone services is essential. Conversely, if a carrier states they won’t allow this, it would be a first sign and red flag that something may not be in line with your needs and requirements.

Read: 3G Sunset Challenges, Opportunities & Choices

3G Sunset Challenges, Opportunities & Choices

With this most recent evolution to 4G, it is without question that the entire industry must engage and focus on proactively installing 4G systems and upgrading all existing previous generation cellular systems.

Read: The New Normal for Security Monitoring, Support & Staffing

The New Normal for Security Monitoring, Support & Staffing

Although the security and safety industry maintains focus on redundancy and business continuity, it appears that most were not prepared for something like COVID-19.

Read: The Importance of Ensuring Telecom Redundancy and Diversity

The Importance of Ensuring Telecom Redundancy and Diversity

A monitoring center structured with a blend of tier one telecommunication carriers and premier RespOrg facilitator will bring the best results for continuous uptime and disaster recovery.

Read: Allow Your Monitoring Center to Be a Great Asset

Allow Your Monitoring Center to Be a Great Asset

With minimal effort, a dealer can adopt some basic central station tools to gain greater control while providing better customer service.

Read: UL Update Opens New Opportunities for Monitoring Centers

UL Update Opens New Opportunities for Monitoring Centers

An update to UL 827A allows monitoring centers to offer central station hosting services, which can bring increased efficiencies and increased redundancy.

Read: Why You Should Embrace Unified Communications as a Service

Why You Should Embrace Unified Communications as a Service

Unified communications as a service allows onsite and remote users to collaborate seamlessly between devices and platforms — ideal for security dealers and monitoring centers.

Read: Object-Specific Monitoring Is Underutilized: Here’s Why You Should Use It

Object-Specific Monitoring Is Underutilized: Here’s Why You Should Use It

Object-specific monitoring should be considered for facilities with perimeter or intrusion security systems that must be turned off to accommodate staff and the public.

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