Why You Should Embrace Unified Communications as a Service
Unified communications as a service allows onsite and remote users to collaborate seamlessly between devices and platforms — ideal for security dealers and monitoring centers.
Peter Giacalone is President of Giacalone Associates, an independent security consulting firm.
Unified communications as a service allows onsite and remote users to collaborate seamlessly between devices and platforms — ideal for security dealers and monitoring centers.
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Central stations provide tools and applications for their dealers and their subscribers to take a greater control of their part in the security chain.
Focusing on your own network security is one element. Making sure and confirming what outside vendors and networks you and your company connect into or that connect into you is equally important.
The ability to control your own telephone services is essential. Conversely, if a carrier states they won’t allow this, it would be a first sign and red flag that something may not be in line with your needs and requirements.
With this most recent evolution to 4G, it is without question that the entire industry must engage and focus on proactively installing 4G systems and upgrading all existing previous generation cellular systems.
Although the security and safety industry maintains focus on redundancy and business continuity, it appears that most were not prepared for something like COVID-19.
A monitoring center structured with a blend of tier one telecommunication carriers and premier RespOrg facilitator will bring the best results for continuous uptime and disaster recovery.
With minimal effort, a dealer can adopt some basic central station tools to gain greater control while providing better customer service.
An update to UL 827A allows monitoring centers to offer central station hosting services, which can bring increased efficiencies and increased redundancy.
Unified communications as a service allows onsite and remote users to collaborate seamlessly between devices and platforms — ideal for security dealers and monitoring centers.
Object-specific monitoring should be considered for facilities with perimeter or intrusion security systems that must be turned off to accommodate staff and the public.
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