Forward thinking is absolutely critical for monitoring companies’ central stations in order to ensure their customers are getting the best possible service.
Peter Giacalone
Peter Giacalone's Latest Posts
Don’t Overlook the Value of Remote Monitored Video
The service opens up additional business management tools and can take advantage of the trend toward mobile apps.
Why There’s No Reason to Offer POTS-Connected Alarm Systems
Security dealers need to keep up with new technology in order to fulfill their responsibilities to customers, new and old.
Say Goodbye to POTS Lines, Say Hello to Customer Engagement
If you don’t educate your subscribers on elements that affect them, your competition will swoop in and do so.
Lessons Security Companies of All Sizes Can Learn From Tyco-JCI Merger
Proper positioning and planning is important for every company, regardless of size.
How Security Professionals Can Navigate and Grow in the Expanding Do-It-Yourself Security Market
Giacalone Associates President Peter P. Giacalone offers his advice to security professionals on the expanding DIY market.
Keeping It Real With Home Controls & Security
Security Sales & Integration ‘Monitoring Matters’ columnist Peter Giacalone explains to security systems integrators that they’re in the lifestyle business, not the technology business.
DIY Security Real Deal but Not for Faint of Heart
When approached properly, the do-it-yourself model has the potential to produce better numbers than the traditional alarm business.
Connecting Commercial Clients With Your Residential Repertoire
Learn how your security firm can capitalize on residential offerings in the commercial space.
Verification Does Much More Than Cut False Security Alarms
How audio and video verification can prepare police responders.
Environmental Monitoring Can Open Floodgate of Opportunity
Watching water levels to weather potential damage can help security companies increase recurring monthly revenue.
Selling Increased RMR Fees, With a Smile
Independent security consultant Peter Giacalone explains why integrators can charge more for RMR with confidence.