ADT Pulse Mobile App Gets Redesigned for Improved Customer Usability
The updated Pulse mobile app includes a customizable dashboard and improved app performance.
ADT Pulse, which was first introduced in 2010, allows customers to arm and disarm their security system and access smart home automation features, such as lighting and temperature control, from anywhere through a tablet or smartphone.
“Consumers are witnessing incredible innovation in the home automation space, and the new ADT Pulse app was inspired by our commitment to deliver the best customer-service experience in the industry,” says Jamie Haenggi, chief marketing officer, ADT. “With our customers’ feedback in mind, we’re excited to personalize their mobile experience based on their priorities, all backed by ADT’s 24/7 professional monitoring.”
The app features a sleek design, improved performance and customizable dashboard, allowing customers to personalize frequently-used features, according to the company.
ADT Pulse subscribers also now have the ability to see all of their cameras on one screen. A new FAQ and Help section has also been added to the app.
This past ISC West, ADT announced that the interactive security and smart-home platform surpassed 2 million customers. ADT Pulse would have the second most residential subscribers in North America if it were a stand-alone security company.
Most recently, ADT launched an ADT Pulse Alexa skill, allowing Alexa to arm and disarm a Pulse system through voice commands and a secure PIN, turn on and off lights and other connected home features.
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